While every industry experiences disruption in the face of new technology, financial technology has dramatically changed the financial services industry from top to bottom. FinServ IT teams play a major role in improving everything from consumer engagement and marketing to transactional speed and accuracy. While there will always be operational issues with serving customers and remaining competitive, an increasing concern in the financial services world are IT issues that include:

  • Defending against cyberthreats and attacks—both internal and external—and teaching employees about cybersecurity awareness.
  • Keeping up with strict regulatory compliances, like PCI-DSS and GLBA, and combating financial crimes.
  • Supporting legacy systems with updates, vulnerability patches, and other maintenance.
  • Transitioning to digital to stay competitive in the marketplace, and powering through the digital divide.
  • Maintaining network and applications uptime to ensure 24/7 availability of resources, and providing a seamless customer experience.
  • Creating secure connections, and implementing authentication protocols for remote employees and mobile users to access their information safely.

IT solutions for financial services from ManageEngine

Enhance risk protection

Set up a hyper vigilant security environment to identify and combat cyber risks and to protect your customers' data and your organization's critical IT resources against internal threats and external cyberattacks, and implement agile security responses. From mobile apps and web channels to ATMs, proactively monitor every access, use, and transaction made by employees and end users to prevent hacks and data loss. Provide secure user identities and role based access policies to mitigate security violations. Spot instances of anomalous user behavior to safeguard against data exfiltration and leakage of PII.

Our solutions enable you to:

  • Collect logs from devices and applications across the globe, hybrid or otherwise, into a single console and analyze them using machine learning to mitigate existing threats, anticipate possible network security issues, and identify vulnerabilities in the network.
  • Detect and shut down malware or other cyberattacks at inception with an automated threat response system.
  • Respond to critical incidents instantly by blocking file transfers and deleting or quarantining files.
  • Investigate and uncover the attackers' behavior with rapid forensic analysis in response to the incidents and record the intelligence for future reference.

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  • Scrutinize the email content sent and received by your organization including attachments, message headers, trash folders, etc. to identify threat indicators and combat phishing attacks.
  • Monitor Active Directory objects, audit changes in real time, and supervise Exchange servers to strengthen your defenses against insider attacks.

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Enhance risk protection
Stay compliant

Stay compliant

Industry regulations like PCI-DSS and GLBA, as well as GDPR and other data protection regulations require financial services organizations to have a formal security program. Being compliant with regulatory mandates will help in thwarting external threats and insider privilege abuse and safeguarding end users' data, besides avoiding penalties and losing merchant privileges.

Our solutions enable you to:

  • Monitor access to your clients' confidential financial and personal information by tracking actions performed on files and folders.
  • Record users accessing systems and monitor for possible abuse. Identify the time and place of logon events, whether they were successful, and the cause of failure.
  • Keep track of changes made to objects and groups inside Active Directory, changes made to user rights and privileges, and changes in security policies.
  • Collect and securely archive audit log data to review records of user activities on information systems and conduct forensic analysis in response to incidents.
  • Generate compliance reports to keep track of your conformity to compliance regulations and for auditing.

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Modernize IT operations

For your customers to place their trust in you, you need to provide reliable and consistent services across hybrid cloud environments, legacy systems, and everything in between. Even a few minutes of downtime could cause insecurity and have an adverse effect on your reputation. Keep an eye on your end-user applications and critical business services like payment gateways to prevent loss of business and revenue. Leverage AI to proactively monitor and troubleshoot endpoints, servers, and other network devices to ensure continuous availability, detect intrusions, and prevent cyberattacks.

Our solutions enable you to:

  • Monitor network devices including routers, switches, firewalls, and load balancers. Manage IP addresses, switch ports, network configurations, and firewalls, track bandwidth consumption, and optimize network traffic to defend against downtime.
  • Track and monitor the performance of physical and virtual servers, storage, and on-premises and cloud applications to keep them up and running.
  • Gain deep insights into the uptime and performance of your network components and applications through real-time monitoring, and avoid downtime and performance lags.

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Modernize IT operations
Improve IT efficiency

Improve IT efficiency

With technology playing a key role in the industry, business processes heavily rely on IT for service management and delivery. Create a unified view of your IT components and business units. Map the dependencies between business processes and corresponding IT systems and applications and allow prioritizing the resolution of issues that directly impact the business during outages and slowdowns. Deliver a frictionless customer journey across all channels and boost employee productivity with a 360-degree view of data. Incorporate AI, automation, and agile processes into your day-to-day workflows to minimize time to value.

Our solutions enable you to:

  • Handle the multitude of service requests from clients and internal users systematically. Automate the ticket workflow end to end, and keep them notified until the ticket is resolved.
  • Ensure timely resolutions by defining appropriate service-level agreements with set escalation paths to guarantee end-user satisfaction. Collect periodic feedback to measure their satisfaction levels.
  • Set up a comprehensive knowledge base for end users to receive quicker solutions and work-arounds for all problems, and increase the productivity of IT technicians.
  • Create custom self-service portals for all stakeholders based on their roles, and provide them with quick access to your service catalog. Keep them updated on the progress of their requests and tickets, and allow them to interact with technicians directly through the portal.

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Augment mobility

Boost mobile employee experience and improve employee satisfaction by executing mobility initiatives like bring your own device (BYOD), broadening the use of apps, and allowing privacy choices in corporate devices. Enable remote work for employees, and remote access for vendors and other stakeholders by setting up secure connections, allowing them to work and operate effectively from their comfort zones. Monitor all the remote devices and other end points connected to your organization network to detect intrusions and prevent cyberattacks. Ensure all the stringent financial regulatory compliances are met with the added mobility advantages.

Our solutions enable you to:

  • Enroll corporate devices in bulk, and manage and secure the devices through location tracking, geo-fencing, device health monitoring, secure browser features, and more.
  • Remotely install or uninstall applications, and maximize device security by blocking or allowing apps.
  • Auto-deploy security patches for operating systems and third-party applications in bulk across all endpoints connected to your network to defend against vulnerabilities.

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Augment mobility

The rise of fintech: Unravelling the revolution transforming the financial landscape

Learn about the recent developments in fintech, its business benefits and challenges.

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