Community Bank, N.A.’s roots can be traced back to 1866, when its predecessor, St. Lawrence County National Bank, was chartered. The bank then expanded into the Northern Tier, Southern Tier, Western New York, Pennsylvania, Vermont, and Western Massachusetts. Today, Community Bank has more than 3,000 employees and is a wholly owned national banking subsidiary of Community Bank System, Inc.
Community Bank, N.A.
Finance
USA
3,000+
Hillary Lee, assistant IT manager for the technology support department at Community Bank, understood it was inefficient to have the bank’s technicians respond to password service requests manually. Apart from increasing the workload of technicians, that process also stalled time-critical work for employees. Nonetheless, the IT team sought to end their password service ticket woes, and selected ManageEngine's ADSelfService Plus for its solution.
Hillary Lee, assistant IT manager at Community Bank, N.A.
With simple configurations and ready-to-use features, Lee and team implemented and began using ADSelfService Plus at Community Bank in no time.
Hillary Lee, assistant IT manager at Community Bank, N.A.
Community Bank's experience was summarized by stating that using ADSelfService Plus had made support technicians more efficient by reducing the number of password reset tickets and related tasks they needed to resolve. This allowed them to focus their time and effort on other support tasks, while users were now able to handle self-service password resets on their own. It was further emphasized that this proved beyond a doubt that ADSelfService Plus continually benefited Community Bank.
Hillary Lee, assistant IT manager at Community Bank, N.A.
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.
Discover how ADSelfService Plus helps your organization manage and protect identities through a personalized
Fill in the details below and get instant access to the case study.
