Steps to configure SAML SSO Riva Cloud

About Riva Cloud

Riva Cloud is a SaaS platform that seamlessly syncs emails, calendar events, and contacts between users’ mailboxes and CRM systems. It helps organizations automatically capture customer interactions; maintain complete, accurate CRM data; and boost productivity by eliminating manual data entry.

The following steps will help you enable SSO for Riva Cloud from Identity360.

Prerequisites

1. The MFA and SSO license for Identity360 is required to enable SSO for enterprise applications.
2. Log in to Identity360 as an Admin, Super Admin, or Technician with a role that has Application Integration and Single Sign-on permissions.
3. Navigate to Applications > Application Integration > Create New Application, and select Riva Cloud from the applications displayed.
   Note: You can also find Riva Cloud from the search bar located at the top.
4. Under the General Settings tab, enter the Application Name and Description.
5. Under the Choose Capabilities tab, select Single Sign-on and click Continue.
   General Settings of SSO configuration for Riva Cloud.
6. On the Integration Settings tab, navigate to Single Sign On and click IdP Details. Copy the Login URL, Logout URL, and Entity ID. Download the Signing Certificate file. These details will be used later during the configuration in Riva Cloud.
7. Click Save.
   Integration Settings of SSO configuration for Riva Cloud.

Riva Cloud (service provider) configuration steps

1. Send the downloaded Signing Certificate and the required IdP details copied in step 6 of the prerequisites to the Riva support team. The team will use this information to properly set up the SAML SSO connection on both sides.
2. To learn how to assign users or groups to one or more applications, refer to this page.

Your users will now be able to sign in to Riva Cloud through the Identity360 portal.