Configure life cycle management for ServiceNow

About ServiceNow

ServiceNow is a cloud-based platform that provides digital workflows for enterprise operations. It helps organizations streamline and automate business processes across various departments, including IT, HR, customer service, and security.

By integrating ServiceNow with ManageEngine Identity360, you can enable the following life cycle management capabilities.

Provisioning features supported

• Create users: A new account will be automatically created in ServiceNow when a user is provisioned to that application in Identity360.
• Modify users: Modify users' roles in ServiceNow as and when their profiles get modified in Identity360.
• Enable users: Activate a user account in ServiceNow from Identity360.
• Disable users: Promptly deactivate a user account in ServiceNow from Identity360.
• Delete users: Delete a user account in ServiceNow from Identity360.

The following steps will help you configure the supported life cycle management capabilities for ServiceNow from Identity360.

Identity360 configuration steps

1. Log in to Identity360 as an Admin or Super Admin.
2. Navigate to Applications > Application Integration and click Create New Application.
3. Select ServiceNow from the applications displayed.
   Note: You can also find ServiceNow from the search bar located at the top.
4. Under the General Settings tab, enter the Application Name and Description, if necessary.
5. Under the Choose Capabilities section, select the capabilities you wish to enable, and click Continue.
   General settings of SSO configuration for ServiceNow
   Note: If you select Provisioning or Access Management, the Import/Sync option will automatically be enabled. This is because the data imported or synchronized from an application is used for provisioning and access management capabilities.
6. Under the Integration Settings tab, select a suitable Connection from the drop-down under the Application Connection section. If there are no existing preconfigured connections, click Create New Connection to set up a new connection.
7. Click Save to complete configuring Import/Sync, Provisioning, or Access Management for the application.
Selecting a connection for ServiceNow

Application connection

An Application Connection is a link established between Identity360 and ServiceNow to automate the process of syncing, creating, or updating user accounts in ServiceNow. This ensures that user accounts, departments, divisions, locations, and job titles are consistently managed and synchronized between Identity360 and ServiceNow.

Steps to create an Application Connection

1. After giving application-specific details, navigate to the Integration Settings tab. In the Connection pane, click Create Connection.
   Note: Alternatively, you can create and manage Application Connections by navigating to Applications > Application Connection > Create New Connection > Choose ServiceNow from the Application drop-down.
   New connection creation for ServiceNow
2. In the configuration pane, enter the Connection Name.
3. In the Sub Domain field, paste the sub domain value from your ServiceNow account's URL. For example, if https://valescorp.servicenow.com is your URL, then valescorp is your sub domain.
4. In the Username field, enter your ServiceNow admin account's username.
5. In the Password field, enter the ServiceNow admin account's password.
6. Click Authorize, and the new Application Connection will be saved automatically. In case of any issues with establishing the connection, follow the steps for resolution here.
   Configuring a new connection for ServiceNow
7. You can test if the connection is active by clicking Test or reestablish the connection by clicking Reconnect.
8. Click Save to complete the application configuration.
Testing the connection to ServiceNow

You have now successfully configured provisioning for ServiceNow, ensuring user accounts are automatically provisioned and synced to the application.