Upgrading OpManager

Upgrading OpManager

Upgrading OpManager to the most recent version will help you stay more secure with security fixes, enhance performance with bug fixes, and gain out-of-the-box functionalities with new feature releases. This helps you maintain optimum network performance, while ensuring network security.

• Prerequisites for OpManager Upgrade
  
  • For General
  • For PGSQL related
  • For 12.5.0xx (PGSQL) upgrade related
  • For MSSQL Related
  • For failover server upgrade
• Steps to Upgrade OpManager:
  • Using .bat or .sh file
  • Via Upgrade Manager (For versions 128344 and above)

For General

• Take Database backup for your OpManager setup or Central and Probe setups in the case of Enterprise Edition. You can either take backup via BackupDB.bat (https://www.manageengine.com/network-monitoring/help/data-backup-and-restoration.html) or SQL db backup (in case of MSSQL).
• Take backup of OpManager folder (including Failover setup) or VM snapshot (if required).
• Stop the product and ensure there is no java, wrapper, postgres or tray icon instances running.
• The OpManager directory should be given necessary permissions in the firewall.
• OpManager installation drive should have a minimum of 2 GB free space.
• OpManager should have a valid License with Annual Maintenance Support (AMS).

For PGSQL Related

• If product is stopped but postgres processes are not killed properly then run stopPgSql.bat/sh to make sure all postgres processes are stopped:

  • Open the command prompt or terminal
  • Move to the bin directory on entering the command <OpManagerHome>/bin
  • Execute stopPgSql.bat/sh file to stop the processes.
• Ensure the User who performs the upgrade has full permission for OpManager and its sub directories, especially read/write permission for pgsql/data directory.
• <OpManagerHome>/pgsql directory or any file under the same should not be opened in any form.

For 12.5.0xx (PGSQL) upgrade related

• The free disk space of the drive in which OpManager has been installed, should be at least 1.25 times the size of <OpManagerHome>/pgsql/data folder. i.e, if the size of the <OpManagerHome>/pgsql/data folder is 10 GB, the free disk space should at least be 12.5 GB.

For MSSQL Related

• SQL server installation drive should have a minimum of 2GB free space.
• There should not be any connectivity issues between the MSSQL server and the OpManager server.
• There should be at least 15 percentage of free space available in the MSSQL Transaction logs. To clean Transaction logs refer here

Pre-requisites for Failover server upgrade

For Failover models that do not use Virtual IP and share folder (Old failover model),

• Stop the primary and secondary servers.
• Upgrade the primary server first.
• After the upgrade is completed successfully, start the primary server.
• Once the primary server has started completely, stop it again.
• Now upgrade the secondary server.

For Failover models that use Virtual IP and share folder (New failover model),

• Stop both the servers before upgrading.
• The Secondary server's OpManager folder should be made accessible to the primary server.

Steps to Upgrade OpManager using .bat or .sh file

To upgrade OpManager:

• Go to the service packs page and download the appropriate version.
• Open command prompt with administrative privileges and go to <OpManagerHome>/bin/ directory.
• Execute UpdateManager.bat (use UpdateManager.sh for Linux) file.
• Browse for the downloaded service pack (PPM) file and select the downloaded .ppm file.
• Click Install and proceed to complete the installation procedure.
• Follow the steps here to start OpManager.

Steps to import the public certificate during an offline upgrade

• Download the signature certificate.
• Launch the Update Manager by running UpdateManager.bat (or UpdateManager.sh for Linux) located in the <OpManager_Home>/bin directory.
• Click the Import Certificate button in the top-right corner.
• Browse and select the downloaded certificate file, then click Import.
• Once the certificate is successfully imported, proceed with applying the PPM file to begin the upgrade.