Microsoft 365 licenses are not displayed in the Assign/Remove license in the Microsoft 365 management module

Reason

If you are a help desk technician who does not have access to a specific Microsoft 365 account, you would be unable to view the licenses. There are a few other synchronization issues that could result in such an error.

Solution

Try the troubleshooting steps given below.

1. Log into ADManager Plus and navigate to Domain/Tenant Settings. Click the Refresh button under Microsoft 365.
2. Generate the License Details report that you can find in Microsoft 365 > Azure Active Directory > License Reports > License Details.
3. If a help desk technician logs in and is unable to view the license, please check if the Microsoft 365 license management is delegated to that technician in the Delegation tab.
4. Clear the browser cache.
5. Finally, execute the Get-MsolAccountSku PowerShell command to view the license details in the ADManager Plus installed machine.

   Steps to execute the PowerShell Command:

   • Open Windows PowerShell in the machine where ADManager Plus is installed and execute the following commands:

     $UserCredential = Get-Credential (Enter the credentials configured in ADManager Plus under Domain/Tenant Settings > Microsoft 365)

     Import-Module MSOnline

     Connect-MsolService -Credential $Credential

     Get-MsolAccountSku