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Configuring ServiceNow Integration with Service Graph Connector Plugin

This guide provides step-by-step instructions on integrating Endpoint Central with ServiceNow using Service Graph Connector for efficient data sharing and management. There are two primary methods for achieving this integration:

Integration Methods

  • Basic Integration: Offers a basic exchange of data between the two platforms. To know more about basic integration, refer documentation.
  • Service Graph Connector Plugin (Recommended): Provides advanced functionalities like standardized CI maintenance and seamless integration with the SAM pro plugin.

Why Use Service Graph Connector for ServiceNow Integration?

  • Advanced Asset Intelligence

    It goes beyond basic data transfer. It provides real-time synchronization of hardware and software asset data, including automatic Configuration Item (CI) maintenance within your ServiceNow CMDB. This eliminates manual updates and ensures your CMDB reflects the latest device information.

  • Automated CI Linking and Change Management

    Service Graph Connector automatically links discovered devices to their corresponding CIs in ServiceNow. It also captures changes in the endpoint environment, allowing for better change management processes. You'll have a clear picture of how changes impact CIs and the overall IT infrastructure.

  • Data Accuracy and Clean CMDB

    The connector employs duplicate data detection during import, preventing inconsistencies and maintaining a clean ServiceNow CMDB. This is crucial for accurate reporting and informed decision-making.

  • Seamless Integration with SAM Pro Plugin

    Service Graph Connector facilitates a tight integration with ServiceNow's SAM Pro plugin. This unlocks functionalities like software usage monitoring, providing a comprehensive view of your IT asset landscape.

In essence, Service Graph Connector offers a more robust and automated integration, ensuring your ServiceNow CMDB reflects the real state of your IT environment with up-to-date and accurate asset data. This translates to better service management, informed decision-making, and streamlined IT operations.

Steps to configure integration

Prerequisites

  • A running ServiceNow instance with an active ITOM discovery license.
  • An active Endpoint Central account with administrative privileges. (Version 11.3.2400.10 or above)
  • A ServiceNow instance user account with either admin or x_manen_sgec.DCIntegrationUser (available after plugin installation) role.

Download and Install the Service Graph Connector Plugin

  1. Log in to the Endpoint Central console as an administrator.
  2. Navigate to Admin > Integrations > ServiceNow settings.
  3. Click on "Try Service Graph Connector" and then download the plugin. Alternatively, you may also find it in the service now store.

Configuring Service Graph Connector in Endpoint Central

  1. Once the Service Graph Connector plugin is installed successfully, navigate back to Endpoint Central console and click "Next".
  2. Enter your ServiceNow URL, username, and password.
  3. Click "Next".

Features to be Integrated

This section allows you to configure data synchronization between Endpoint Central and ServiceNow using the Service Graph Connector Plugin.

  • Asset data post on every scan: Enable this option to automatically send asset data to ServiceNow after every Endpoint Central scan.
  • Post the software last used time to ServiceNow SAM: Track and send the last recorded time a software was used on a device.
  • Auto-Assign Owner for Workstation: Automatically assign a ServiceNow user as the owner for a workstation based on the user who most recently logged in. User mapping to Service Graph will occur automatically once every hour.

Important: Ensure users in Endpoint Central have the same User IDs as those in ServiceNow for user mapping to work seamlessly.

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