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Workflow of Endpoint Central - ServiceNow Integration via Service Graph Connector plugin

Endpoint Central - ServiceNow integration streamlines the data exchange between the two platforms, enhancing endpoint management and security solutions. This document outlines the workflow for integrating ServiceNow with Endpoint Central via Service Graph Connector for efficient data synchronization.

Workflow for managing assets through inventory scans

An inventory scan is initiated by Endpoint Central to collect essential asset information, which is subsequently transmitted to the ServiceNow table.

Asset data is posted under the following circumstances:

  • During scheduled inventory scans configured within the Endpoint Central console.
  • In the event of an on-demand scan operation.
  • Whenever software is installed or uninstalled from the managed network.

The posted data encompasses:

  • Asset data: Computer details like processor type, number of processors, disk space, device model, and operating system.
  • CPU data: Specifics about the computer's CPU, including CPU name, manufacturer, and core count.
  • Network data: Comprehensive information regarding network communication, such as MAC address, IP address, MAC manufacturer, DNS Domain, and DHCP status.
  • Software data: Particulars about the software installed on managed computers, such as software name, version, and installation date.

Workflow of Data Synchronization

Configuring the integration using service graph connector plugin involves several key steps:

1. Data posting on every scan

  • Data synchronization is triggered during every Inventory scan in Endpoint Central. Data from the scan is posted to ServiceNow for real-time updates.

2. User mapping to Service Graph Connector

  • User mapping to Service Graph Connector is scheduled to occur once every hour. The prerequisite for this is that the user should be available in ServiceNow.

3. Software usage data synchronization to Service Graph Connector

  • Software usage data synchronization relies on the Software Asset Management (SAM) plugin being enabled. Data from the softwares monitored using the software metering feature in Endpoint Central is reflected in ServiceNow. Synchronization happens whenever new software usage information is recorded in Endpoint Central.

List of data sources and classes

The collected information will be stored within the ServiceNow CMDB table, distributed across various tables based on factors like data type, whether it pertains to network, software, or hardware. Below are the ServiceNow table categories where the data is kept:

  • Computer: cmdb_ci_computer, core_company, cmdb_model
  • Network adapter: cmdb_ci_network_adapter, core_company
  • Software:
    1. SAM enabled: cmdb_ci_spkg, cmdb_sam_sw_install, samp_sw_usage, core_company
    2. SAM not enabled: cmdb_ci_spkg, cmdb_software_instance, core_company