Free Edition Maddalena S.p.A.—a leading company based in Friuli, Italy, and specializing in water meter production—faced significant challenges in managing its diverse IT infrastructure. With about 150 employees and 500 devices across two locations—one in Udine, Italy, and another near Düsseldorf, Germany,—Maddalena S.p.A. needed an efficient solution to streamline its IT management processes.
Before adopting Endpoint Central, Maddalena S.p.A. relied on various products from different brands to handle tasks like client updates, mobile device management, and log analysis. This fragmented approach led to inefficiencies, as the products could not integrate seamlessly. The result was time-consuming manual processes and an overburdened IT department.
ManageEngine Endpoint Central provided a centralized platform that enabled the company to manage its entire IT infrastructure efficiently, including desktops, servers, and mobile devices. Maddalena S.p.A. had already been using ManageEngine ADSelfService Plus through Axera, a reseller of Bludis, who then suggested evaluating Endpoint Central. The simplicity, reduced number of consoles, and streamlined partner management made Endpoint Central an ideal choice for addressing the company's IT management challenges.
Implementing Endpoint Central transformed Maddalena S.p.A.'s IT operations.
Endpoint Central allowed Maddalena S.p.A. to manage all endpoints from a single console, simplifying tasks such as software deployment, patch management, and remote control.
The automation capabilities of Endpoint Central drastically reduced the time required for routine tasks. Activities that previously took hours, like updates and service requests, were now completed in minutes—freeing up valuable time for the IT team to focus on more strategic initiatives.
With features like Windows configuration management and compliance monitoring, Endpoint Central helped Maddalena S.p.A. maintain a robust security posture, ensuring all devices were up-to-date and compliant with industry standards.
The intuitive interface and comprehensive reporting tools provided by Endpoint Central enhanced the overall user experience, making it easier for the IT team to monitor and manage the IT infrastructure.
Antonio Taverna, IT specialist at Maddalena S.p.A., emphasised the availability of great resources, particularly in terms of documentation, that manage to ensure all the information needed is available for timely resolution of issues. Additionally, he says the support provided by both Axera and ManageEngine was exceptional—in contrast to the low-level support provided during the post-purchase phase of other solutions—indicating the two companies each "responds to tickets in a resolving manner within a few hours on an average, and never beyond the business day."
Taverna, says: "With the introduction of Endpoint Central, we quickly and intuitively acquired complete endpoint management—ranging from desktops to servers to mobile device management—with a whole host of related safeguards from the perspective of software deployment, patch management, Windows configuration management for both domain and workgroup PCs, remote control, and much more."
"With ManageEngine you also feel followed and pampered in terms of the human relationship, an element that is not so common today. This can really be its added value, especially since the quality of support is of enormous importance, sometimes even more so than the quality of the product. When faced with a problem, in fact, the real key element is to have those by your side who give you the ability to solve it at a close range."
- Antonio Taverna, IT specialist at Maddalena S.p.A.
Endpoint Central is a UEM and EPP solution that manages and secures today's digital workplace across diverse device types and OSs. Acclaimed by industry analysts like Gartner®, Forrester and IDC, it employs a single, lightweight agent to offer end-to-end device life cycle management, consolidated with security capabilities like attack surface management, threat detection and response and compliance. Robust remote troubleshooting, self-service capabilities and proactive analytics help reduce downtime and improve the overall end-user experience. Available both on-premises and as a SaaS solution, Endpoint Central is used by more than 25,000 enterprises globally, fitting perfectly into their existing IT infrastructures and enabling interoperability. For more information, visit manageengine.com/endpoint-central
*This case study was originally carried out and written by Bludis.*
