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Skorpion Zinc's love at first sight with 'Password Self-Service' & 'Profile update' features by ADSelfService Plus

About Skorpion Zinc

Skorpion Zinc is the 8th largest Zinc mine in the world, a 100% subsidiary of Anglo American Plc, Anglo American is one of the world's largest mining companies, with a assorted portfolio of high-quality mining assets and industrial businesses worldwide. Skorpion Zinc is located 85 km northeast of Oranjemund and 25 km north of the town of Rosh Pinah in southern Namibia. The operation consists of an open-pit mine, comminution, leach, purification (SX-EW) plants, plus a melting and casting section. The mine runs at outputs greater than 12,500 t of Zinc per month. At full rate the operation is capable of contributing around 4% of Namibian GDP.

Company

Skorpion Zinc

Industry

Manufacturing/Supply

Location

Namibia

Employees

1,000+

Business challenges

Skorpion Zinc is a global player in the Zinc mining industry, the progressive foothold worldwide was posing a problem to employees who 'forgot their passwords' and had to wait several hours before their passwords were reset! Being in a demanding Mining & Metals industry, where technology & ingenious human resource source together a 24/7 operations! The helpdesk delay was taking its toll on the engineers' work time. They were in dire need of web-based software that would aid employees securely self-service their passwords and account lockouts in a simple user interface. Also, in need was the employees to self update Active directory with their profiles.

The outcome

The trial version of ADSelfService Plus itself completely swept Skorpion Zinc off its feet, with its characteristic 'ease of install' and 'professional look' coupled with the 'simple web-based user self-service' had made an everlasting good first impression! Summarized by John Meyer, IT coordinator as; an eight year old can do it.

ADSelfService Plus is meticulously planned self-service password reset software, offering a multitude of security features, which tackles all possible threats looming over password self-service. The stringent authorization procedure of 'Challenging Security Questions & Answers' for Password Reset / Account Unlocks makes ADSelfService Plus impervious to hacking.

"We wanted software that aided in secure Password resets and Profile updates. We ran the demo of ManageEngine ADSelfService Plus and the ease of install and professional look pleasantly surprised us. The deployment is so simple; an eight year old can do it. Post-installation of ADSelfService Plus, our engineers have been freed from the extra helpdesk duty, owing to the self service portal. We are in the process of utilizing the services of another product from ManageEngine, OpManager; a network monitoring software."

John Meyer,IT Coordinator.

Skorpion Zinc on a daily basis deal with voluminous logistics, confidants, business contacts and worldwide employees. Now, with ADSelfService Plus's web based self service Profile Updates & Password Reset features, Skorpion Zinc could better deal with business service management typical to the mining and metals industry. ADSelfService Plus also enabled Skorpion Zinc employees with filter-based Corporate Directory Search to easily find their user contacts.

For an administration ensemble, ADSelfService Plus empowers the administrators to track the self-serve changes with varied reports. Information Security in ADSelfService Plus is second to none!

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.

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