ADSelfService Plus helps camh save $26000 on password related service desk costs

Business challenges

Centre for Addiction and Mental Health (CAMH) is Canada's largest mental health and addiction teaching hospital, as well as one of the world's leading research centers in the area of behavioral health. The majority of CAMH’s IT services, including assisting users with Active Directory password resets and account unlocks, were outsourced to a Managed Service Provider (MSP), who charged them on a per-call basis. Unfortunately for CAMH, the number of password related calls made to the service desk were too high, and it pushed up the IT management cost.

The outcome

CAMH began searching for a solution that will allow its users to manage their Active Directory passwords on their own. Apart from Self-Service Password Management functionality, the ability to easily customize and rebrand the login pages and an easy to use interface were also important to CAMH. It started evaluating ManageEngine ADSelfService Plus along with two other self-service solutions.

Although all the three products provided self-service password management capabilities, CAMH picked ADSelfService Plus because:

• Only ADSelfService Plus provided the facility to push the GINA extension (for password reset/account unlock from Winlogon screen) from a central console
• A customizable self-update layout with which users can update their contact info
• Simple, easy to use self-service portal that can be completely rebrand

The ADSelfService Plus advantage

During the evaluation period, CAMH found many aspects of ADSelfService Plus to their liking including the ease with which they were able to deploy the tool.

One major benefit of ADSelfService Plus that CAMH was extremely happy about is the software’s ability to push its “GINA extension” onto users’ machines from a central console. The MS GINA extension, which comes bundled with ADSelfService Plus, is a tool that enables users to reset their passwords or unlock accounts from their Windows logon screen. As a result, CAMH was able to save additional costs and deployment fees from their MSP.

Additionally, the technical support provided by the ADSelfService Plus's support personnel and the fact that it was covered in the overall product cost impressed CAMH very much.

The result

After rolling out ADSelfService Plus to the end-users, CAMH realized the benefits right away. Users enrolled with ADSelfService Plus and started using the tool for password reset and account unlock. The feedback from users assured CAMH that they have made the right decision.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.