ADSelfService Plus helps Maldon District Council's support team improve its productivity

Business challenges

Being a government organization, Maldon District Council's support staff is always occupied with critical tasks—at times, so occupied that council members have to wait some time for their accounts to be unlocked. The support team also has to maintain Active Directory (AD) data for end users, but manually updating all these details was becoming too much to handle.

The outcome

To lighten the burden on the support team's shoulders, Mitchell and his team decided to implement a password self-service solution to give end users the capability to easily perform certain tasks like unlocking their accounts or maintaining AD data. After shopping around for a suitable option, Mitchell's team ultimately decided to go with ADSelfService Plus. According to Mitchell, ADSelfService Plus' "functionality and cost-effectiveness" made up his mind.

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.