Warsaw City Hall encompasses 18 districts that are located in the area of 517 km, which supports 1.8 million residents. The office employs close to 7500 employees.
Warsaw City Hall
- Michael Kaźmierczyk, Senior Specialist, Ministry of Environment
Environmental management of AD’s complex structure posed a huge challenge to the IT team. Tasks such as unlocking accounts, reset passwords of AD user accounts, took up a considerable part of their time. This situation prevented implementation of advanced administrative tasks and limited the growth of the organization.
To solve this problem, organizational changes were implemented, combined with implementation of tools supporting new division of tasks.
To achieve the defined tasks, following solutions from ManageEngine were used:
The decision was arrived at based on the fact that
Full implementation of the solution took around two months, most of the time in AD selfservicePlus and that’s mainly because, it had not been Polonized at the time of implementation. But we approached it as an advantage we did the translation on our own and customized it exactly to suit our office terminology. Translation and adaptation of applications took the administrators couple of days, allowing the solution to match user expectations.
We used the ADManager Plus tool to manage Active Directory domains. In a simple and convenient way we created five roles for delegating powers to 49 professionals overseeing 18 units, to make it easier and faster.
Achieved complete control over the powers and delegation of tasks at the employees bureau of information. Adminis- trators can delegate the power to create accounts for people outside the IT Department, including staff, and provide a single standard for all accounts created on the domain and to avoid confusion using defined templates. As a result of the new distribution of roles helpdesk specialists have obtained permission to change passwords and unlock user accounts.
These changes, designed for advanced administrative projects have allowed the organization to save 20% of the time.
We used ADAudit Plus to monitor changes in a domain environment. It helped set up notifications about changes in key safety groups and make control changes in administrative units.
"Now, as soon as you change the group the Domain Admins are notified. The tool also helped detect login attempts in the system. Very quickly, administrators noticed on the main view hundreds of attempts to login to the domain. After having verified the logs it turns out that at the office in one of the districts was trying to log on hundreds of times to one of the domain controllers. This made it possible to detect the virus logging into the account in the domain and isolate specific computers to remove the virus. "
Allowing users to independently change their information in AD, resulted in an increase in timeliness by 30% annually.
For password management we used ADSelfService Plus, thanks to the Polanized version, which is configured according to the requirements of the Authority, a self-service portal is now available to all domain users.
With automatic alert to users about password expiration date and the possibility of self-unlocking the accounts without contacting the specialists, involvement of employees in the IT support for password incidents could be reduced by 40%.
Implementation of this solution combined with organizational change definitely improved the quality and efficiency of the work of the Office of Information. The results achieved a level for 20 to 40 percent improvement gave grounds for further development of functional and quantification of the system.
Implementation of this solution, combined with an organization level change, definitely improved the quality and efficiency of work. The results achieved a level for 20 to 40 percent improvement, that gave grounds for further functional development of the system. Currently the installation of AD tools, is one of the largest in Europe.
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.
ManageEngine provides a suite of powerful Enterprise Management products, including network utilization, performance, security, helpdesk management, email archive management and real-time QoS management among others, aimed at making your business more effective and efficient. With a wide array of products that can be easily integrated, enterprise wide optimization is easily possible. Complementary products provide users with the ability to choose and incorporate features that they need a la' carte!
MWT Solutions sp z o.o. is a supplier and distributor of IT service management, business continuity, risk management and security management. For over 10 years the company has expanded its practice skills in IT management, initially focusing on outsourcing and IT management would consequently become a supplier of solutions in this field.
MWT Solutions customers include companies from many sectors of the economy - in particular the financial sector, energy production facilities and offices of central and local government.
Help us help others like you. Spread the word to the community as to how ADSolutions helped you and your business.
Thank you for sharing your comments.
If you don't find a demo link in your inbox within the next few minutes, please check your spam folder.