Swizznet is a company authorized by Intuit to host QuickBooks in the cloud. Swizznet uses the latest Citrix cloud computing and most of its customers are drawn from the small and medium-sized enterprise segments.
Swizznet
IT
USA
100+
Swizznet set up a 24*7 help desk to cater to its large customer base. The help desk was designed as a one-stop shop to tackle the technical difficulties that customers faced with their online solutions. What Swizznet did not anticipate was the kind of support calls they would receive. Many of the support calls were either on forgotten or expired passwords. This affected the help desk team's productivity because it spent most of the time solving trivial issues.
Swizznet looked for a solution that will help its help desk team tackle tickets effectively and easily. The team evaluated ADSelfService Plus and found it most flexible and affordable among the other products on the market. After deploying ADSelfService Plus, Swizznet was able to reduce the support calls drastically, saving several staff hours. The company naturally steered towards increased productivity and better customer satisfaction.
Kristin Callan, Chief Operating Officer, Swizznet
Swizznet's chief operating officer was quite happy with the difference ADSelfService Plus made to the company. He was impressed with the support team's quick and prompt response. The deployment process was simple unlike other solutions and took very little time to set up. Overall, he felt ADSelfService Plus was a worthy investment.
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.
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