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ADSelfService Plus helps Wyelands Bank report on password resets

About Wyelands Bank

Wyelands Bank—previously known as Tungsten Bank—was established in 2016. The bank partners with businesses to support industrial growth, enable businesses to trade more easily around the world, and create jobs. Wyelands Bank supports small and medium-sized businesses by providing the working capital solutions they need to trade effectively, filling a vital capital gap in the market.

Company

Wyelands Bank

Industry

Finance

Location

UK

Employees

100+

Business challenges

Wyelands Bank's IT maintenance team had a huge volume of password reset and account unlock tickets to deal with on a daily basis. They wanted to automate the process of password self-service to reduce the burden on their help desk and find a way to identify which users were constantly forgetting their passwords. Also, for compliance purposes, Wyelands Bank needed to ensure that users had been emailed about their soon-to-expire passwords.

"Our environment is hybrid, and enabling secure remote password resets was a key requirement for us."

Mungoni, IT Team, Wyelands Bank

The outcome

Once Wyelands Bank decided to automate its processes, engineer Ewan Mungoni and his team gave ManageEngine ADSelfService Plus a shot. Impressed with ADSelfService Plus' password self-service capability, report generation feature, and password expiration reminders, Mungoni and his team decided to purchase ADSelfService Plus for Wyelands Bank.

"It's very good and a brilliant app to use. ADSelfService Plus is convenient to use. It makes it easier for us to track down users who are always forgetting their passwords."

Mungoni, IT Team, Wyelands Bank

"At the same time, for compliance purposes, it makes it easier for us to know that users were sent an email to inform them that their password is about to expire. I can't really say there is anything but the time it takes to get used to all the options within the system. It's simple to use software that has a lot of beneficial options within it."

Mungoni, IT Team, Wyelands Bank

About ADSelfService Plus

ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.

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