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Standard Edition

IT help desk software

Professional Edition

help desk + asset

Enterprise Edition

help desk + change + asset + project

Help Desk


Service Catalog

Add-on Add-on  

Automatic Ticket Dispatch


Problem Management

  • Problem Management Workflow
    • Problem Analysis
    • Workaround & Solutions
    • Incidents & Problem Associations
  • Optional Problem Closure Rules
  • Free Flowing Text and Attachments Support for Problem Recording
  • Comprehensive Problem Reports
Add-on Add-on  

Change Management

  • Support Different Types of Change
    • Standard Change
    • Minor Change
    • Major Change
    • Significant Change
  • Change Approval Board
  • Approved Change Reports for Scheduling
  • Forward Schedule of Changes
  • Change Calender for Easy Scheduling
  • Change History
Add-on Add-on  

Custom Module


API Integration


Automated Billing


Flexible Billing Module


Live Chat


QuickBooks Integration


Project Management

Add-on Add-on  



Account Based Color Themes


Asset Depreciation Assessment


Automatic Email to Ticket Conversion


Active Directory Integration


LDAP Integration


Import from CSV Files


User Survey


Complete History of Request


Multi Site Support




Remote Desktop Sharing - Across Networks

(Through Internet - 1 concurrent session for free)
Refer here for details
Add-on Add-on Add-on

Remote Desktop Sharing - Within Network

(Without Internet)
Refer here for details

Computer Telephony Integration

Add-on Add-on  

IT Help Desk Reports

  • Canned Reports
  • Customizable Reports
  • Query Builder
  • Scheduled Reports
  • Export as CSV, XLS & PDF

Automatic Dispatch


SLA Management


Priority Matrix


Load Balancing


Automatic Case Routing


Auto Device Discovery


Notify Technicians


Holidays / Operational Hours


Knowledge Base


Self Service Portal


Asset Management


Purchase Management




Custom Request Form Templates


Flash Reports


Fail Over Service

Add-on Add-on Add-on

Mobile Client

  • iPhone
  • Android
  • Operating Systems Supported
  • Windows
  • Export as CSV, XLS & PDF
  • Linux

Database Support

  • PostgreSQL
  • MS SQL
Free Up to 5 technicians NA NA

Paid Version (starts at)

US$ 1,445 Annually

(10 technicians)

US$ 1,445 Annually

(2 technicians and 250 nodes)

US$ 2,545 Annually

(2 technicians and 250 nodes)

Please contact to get your quote.


Plans & pricing

Find the perfect fit for your help desk

Open tab
IT help desk software
starts from
$1,445 Annually
(10 technicians)
Open tab
Help desk + asset management
starts from
$1,445 Annually
(2 tech and 250 nodes)
Open tab
Help desk + change + asset + project
starts from
$2,545 Annually
(2 tech and 250 nodes)