Cavco is a leading offsite home construction company with 31 building lines and around 7,000 employees nationwide. Founded in 1965, the company specializes in manufacturing affordable housing solutions, including manufactured homes, modular homes, and vacation cabins.
Cavco relies on a highly efficient IT service desk to support its operations and employees across various roles. And to meet these needs, Cavco chose ServiceDesk Plus to transform its IT operations. The IT team's decision to implement ServiceDesk Plus was driven by the ease of use and the product's intuitiveness, allowing practitioners (technicians) without much coding skill to leverage the intuitive no-code capabilities to tackle their everyday IT challenges with ease. Cavco's team also commends the support they have received from the ManageEngine team.
Watch as Mike Wood, director of IT infrastructure at Cavco Industries LLC, discusses the company's commitment to improving its IT processes with enterprise-level tools as it continues to experience rapid growth.
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At Cavco, we've been using ManageEngine [products] for about three years. First, the ease of use of the products is number one. The ability to have technical staff who aren't necessarily full-time developers, but are more practitioners [technicians] of their particular area, is a huge benefit. For example, if you have a practitioner who works at the service desk, they can come into ServiceDesk Plus and get value out of it quickly, without being a fully trained developer in the product. The level of support we get from ManageEngine is probably the best from any software provider we have.
—Mike Wood, director of IT infrastructure, Cavco Industries