UEM Remote Access Plus add-on for ServiceDesk Plus

ServiceDesk Plus > Features  > Integrations > System tools plugin

The unified agent for asset discovery in ServiceDesk Plus helps IT administrators deliver exceptional customer support to end users working anywhere around the globe. Enterprises can leverage the unified agent for remote support by purchasing the UEM Remote Access Plus add-on.

Here are some of the mature IT asset management capabilities that the add-on brings to the table:

  • Advanced Remote Control
  • Voice and video chat
  • Wake-on-LAN
  • Organization-wide announcements
  • System manager

All these functionalities could be achieved from a central location.

Benefits you can attain :

  • Take control of remote workstations wherever they are and perform system troubleshooting seamlessly.
  • Initiate voice or video chat sessions with end users, bridging communication gaps while troubleshooting.
  • Schedule booting of systems in the enterprise network remotely.
  • Publish announcements company-wide or to specific computers as and when required.
  • Monitor and analyze the remotely managed systems and administer the tasks and processes that are running on the computer.

Note: For more information about the UEM Remote Access Plus add-on and its pricing, please contact sales@manageengine.com.

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