In its latest build, ServiceDesk Plus utilizes the unified agent from Endpoint Central (formerly Desktop Central), the unified endpoint management (UEM) solution from ManageEngine, to perform robust IT asset discovery and remote IT asset management operations. The UEM Remote Access Plus add-on helps service desks perform scheduled maintenance activities from a central location while proactively engaging with employees using remote troubleshooting.
The numerous benefits that ServiceDesk Plus offers are:
Using this feature, technicians can take control of remote workstations from wherever they are and perform system troubleshooting seamlessly. All remote control functions can be done by your technicians like upgrading a software, file transfer, session recording for audit, remote shutdown, screen sharing with peers enabling them to resolve tickets faster and better.
This feature helps you to scan Systems in your network periodically and collects data related to hardware and software assets that are installed and saved in your ServiceDesk Plus CMDB.
Help desk technicians can initiate chat sessions with end users to bridge the communication gap that arises while troubleshooting a problem
It helps you to schedule booting of systems in the Windows Network remotely. It allows you to create different task to group the computers and specify a time to boot the machines in that task. Well, Whenever you would like to install applications or to perform other actions in the absence of a user, in user absence you can boot the system with Wake-on- Lan and perform necessary actions such as application installation, system scanning, etc.
This feature allows you to publish announcements company-wide or just to the technicians group. You can schedule the announcements and also customize the date for displaying the announcements.
This is a smart tool that helps administrators to connect the task manager of remote computers. With this connectivity, you can monitor and analyze the remotely managed systems and view the tasks details and processes that are running in the computer. This feature is applicable only for computers running on Windows Operating System