Making the most of the integration
Leverage the following capabilities and transform the way you communicate with your users:
- Access advanced telephony features: Make it easy for your technicians to manage business calls with IVRs, call queues, call monitoring, barging, call notes, business hours, etc.
- Contacts lookup functionality: Instantly fetch relevant user information to provide support to end users during time-sensitive incidents without breaking a sweat.
- Dive into the caller's details: Find out who's on the line and why they might have reached out to you. The Open Requests feature that displays on the call pop-up helps your technicians comprehend tickets better,
and helps ensure a pleasant customer experience.
- Automatic spam call blocking: Technicians can focus on calls from high-priority users and temporarily postpone accepting calls from select low-priority users.
- Effortless business communication with voice mail: Users can send voicemails while your technicians are handling back-to-back calls, or away from their desk. This helps technicians promptly get back to the callers
and not keep them waiting.
- Call-related performance metrics: Evaluate your technicians' performance to understand how you could boost your team's productivity and ace customer support.
