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Make informed business decisions with the PinkVERIFY® - certified IT asset management capability in ServiceDesk Plus, ManageEngine's flagship IT service desk software. Keep track of all your assets - hardware and software - throughout their entire life cycles.

The asset management module in ServiceDesk Plus is packed with thoughtful features, including multiple methods of scanning assets; agent-based scan, barcode scans, network scans, and more help you import all your assets. Ensure compliance using integrated software license management. The asset management module also seamlessly integrates with other ITSM processes, including incident, problem, and change management, to help you track all tickets associated with your assets.

IT Asset Management workflow in ServiceDesk Plus

  • IT asset management workflow

  • Discover, Manage, and Track All Your Hardware Assets.

    • Leverage the unified agent to perform agent-based asset discovery of Windows, macOS, and Linux computers. Deliver seamless remote support with remote ITAM capabilities.
    • Build an accurate asset database by discovering and scanning SNMP devices and virtual machines with the network scan.
    • Get comprehensive asset information like hardware specification, software installed, scan history, asset ownership history, and asset states in a single pane of glass.
    • Build and maintain a separate inventory to manage all your non-IT assets.
    • Keep tabs on your IT asset topography using barcode and QR code scanning.
    • With the RFID scanning feature available in the ServiceDesk Plus Cloud iPhone app, discover and gather details of multiple IT assets in bulk.
    • IT self service workflow
      IT asset inventory management system
    • IT self service workflow
      IT asset tracking in ServiceDesk Plus

  • Map Asset Relationships with CMDB. Understand Your IT Environment Better.

    • Create a high level of synergy by building relationships between people, assets, and other Configuration Items (CI).
    • Use pre-defined and custom relationship types to get a visual view of asset relationships.
    • Enable an effective problem management and change management planning by building a logical model of your IT infrastructure in the CMDB.

  • Manage Software and Ensure Compliance. Sail Through Audits Easily.

    • Improve software governance by monitoring software usage (unused, rarely used, and so on), number of installations, license types, compliance status, and license expiration.
    • Isolate vulnerabilities like malware and unauthorized or prohibited software to reduce potential risks.
    • Manage software licenses for every software installation on every workstation across the enterprise.
    • Track over licensed, under licensed, and compliant software to ensure software license compliance.
    • Sail through software audits easily by tracking every installation and allocating individual software licenses across installations.
    • IT self service workflow
      Software asset management in ServiceDesk Plus
    • IT self service workflow
      PO & contract management in ServiceDesk Plus

  • Track IT Asset Purchases and Contracts. Manage IT Budgets Better.

    • Manage the complete life cycle of purchase orders with a structured approval and delivery process.
    • Maintain a complete product catalog of all assets owned by the company with price and warranty details.
    • Maintain a vendor catalog, compare prices from different vendors, and analyze purchase trends to leverage negotiations.
    • Keep track of IT contracts and get notified about their expiry in advance.

The asset management piece is probably the most important part of ServiceDesk Plus and the most helpful part of the tool. I would say that the asset management module has provided the biggest added value to the business.

Nicholas P. Arispe, system administrator, Radiology Associates

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Asset management feature checklist

  • Inventory
    scanning

  • Software asset
    management

  • Automations

  • Asset fine-grained access

  • Asset loaning and booking

  • Asset
    replenishment

  • Handling
    consumables

  • Asset reports &
    dashboards

  • Asset acknowledgement

  • Inventory scanning software

  • Discovery techniques for windows:

    • Unified agent for asset discovery (Windows, macOS, and Linux)
    • Network and credentials.
    • Probe scanning (Distributed asset scan)
    • Bar code scanning.
  • Software asset management
    • Licence management with suite licencing, ability to upgrade and downgrade licences.
    • Create multiple license types and associate them to manufacturers.
    • Licence agreement management.
    • Compliance management.
  • IT asset life cycle management

  • Asset life cycles

    • Govern your IT assets better by guiding your IT technicians over the entire asset life cycle.

    Asset workflows

    • Design end-to-end, branched visual workflows to automate actions like sending notifications, validating conditions, and executing custom functions or webhooks.

    Triggers

    • Automatically execute actions, including sending notifications and running custom functions, when specific conditions are met.
  • Asset loaning / leasing software

  • Asset loan

    • Loan assets to users for a limited time.
    • Keep track of all loaned assets in one place.
    • Get notified when a loaned asset is nearing expiry
    Learn more

    Asset booking

    • Enable users to book loanable assets, extend the loan duration, or reschedule it.
    • Keep users informed by sending contextual notifications while booking assets.
  • Asset replenishment
    • Send automated email notifications to technicians when the asset inventory in the store falls below a certain threshold.
    • Configure site-based replenishment thresholds for assets.
    • Configure thresholds across products and product types.
  • Handling consumables
    • Add, view, and track all your consumables centrally.
    • Maintain records of the purchase cost, vendor, and site where each consumable is allocated.
    • Indicate the asset states and allocate consumables to users, departments, and sites.

    • Check all the costs associated with consumables in a single place.

  • Asset reports & dashbords
    • Keep track of all your assets with real time dashboards like total number of assets, workstations, software, purchase orders & contracts and more out of the box.
    • Create standard, custom and audit reports.
  • Asset fine-grained access and acknowledgement

  • Asset fine-grained access

    • Restrict technicians' access to assets based on specific criteria or product types.
  • Asset fine-grained access and acknowledgement

  • Asset acknowledgement

    • Receive acknowledgement from users when assets are assigned to them.
    • Customize the acknowledgement form based on your requirements.

Inventory scanning

Discovery techniques for windows:

  • Agent based scan
  • Agent-less scan. (Domain and network scan)

Discovery techniques (Macs, Linux, Printer, Unix, VMware and other network devices)

  • Network and credentials.
  • Probe scanning (Distributed asset scan)
  • Bar code scanning.

Software asset management

  • Licence management with suite licencing, ability to upgrade and downgrade licences.
  • Create multiple license types and associate them to manufacturers.
  • Licence agreement management.
  • Compliance management.

Automations

Asset life cycles

  • Govern your IT assets better by guiding your IT technicians over the entire asset life cycle.

Asset workflows

  • Design end-to-end, branched visual workflows to automate actions like sending notifications, validating conditions, and executing custom functions or webhooks.

Triggers

  • Automatically execute actions, including sending notifications and running custom functions, when specific conditions are met.

Asset fine-grained access

Asset fine-grained access

  • Restrict technicians' access to assets based on specific criteria or product types.

Asset loaning and booking

Asset loan

  • Loan assets to users for a limited time.
  • Keep track of all loaned assets in one place.
  • Get notified when a loaned asset is nearing expiry
Learn more

Asset booking

  • Enable users to book loanable assets, extend the loan duration, or reschedule it.
  • Keep users informed by sending contextual notifications while booking assets.

Asset replenishment

  • Send automated email notifications to technicians when the asset inventory in the store falls below a certain threshold.
  • Configure site-based replenishment thresholds for assets.
  • Configure thresholds across products and product types.

Handling consumables

  • Add, view, and track all your consumables centrally.
  • Maintain records of the purchase cost, vendor, and site where each consumable is allocated.
  • Indicate the asset states and allocate consumables to users, departments, and sites.

  • Check all the costs associated with consumables in a single place.

Asset reports & dashbords

  • Keep track of all your assets with real time dashboards like total number of assets, workstations, software, purchase orders & contracts and more out of the box.
  • Create standard, custom and audit reports.

Asset acknowledgement

Asset acknowledgement

  • Receive acknowledgement from users when assets are assigned to them.
  • Customize the acknowledgement form based on your requirements.

How you can achieve best practice
asset management with ServiceDesk Plus

  • Best practices

  • ServiceDesk Plus features

  • Gain control over all hardware and software inventory

  • Multi-source discovery modes (agents, Windows/network/distributed scans), and barcodes

  • Classify asset and product types

  • Asset types and product types

  • Track assets across their life cycle from requisition to retirement, along with ownership

  • Asset states, user-workstation mapping, and asset loans

  • Map relationships between assets and business services

  • CMDB, CI types, CI relationships, and business views

  • Keep track of asset depreciation and other costs

  • Depreciation, cost center, and GL codes

  • Manage all your software license investments

  • Software, license, and agreement types

  • Track software usage and compliance

  • Software metering; software and license dashboards

  • Stay on top of IT purchases

  • Purchase management, vendor list, approvals, invoice and payment, and associated assets

  • Centralize the asset contracts management process

  • Contract details, renewal details, child contracts, expiry notifications, and associated assets

  • Ensure that your ITAM supports other ITSM processes

  • Asset information in incidents, problems, changes, and projects; mapping to CMDB

KPIs in ServiceDesk Plus that help measure and improve your asset management operations

    • Hardware summary

    • Software summary

    • Audit history by workstation

    • Audit history by timeline

    • Audit history by changes

    • Total number of loaned assets

    • Prohibited software installations

    • Rarely used software installations

    • Computers by OS

    • Total number of active contracts

    • Assets depreciated by 50 percent or below

    • Assets by product type

    • Assets by vendor

    • Assets by site

Gain Visibility and Control over Your IT Assets and Costs

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ServiceDesk Plus has been PinkVERIFY™ certified by Pink Elephant for seven ITSM processes: IT Asset Management, Change Management, Configuration Management, Incident Management, Problem Management, Release and Deployment Management, and Request Management.