A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market's competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions.
ServiceDesk Plus offers a 352% ROI with a payback period of fewer than six months!
For over 15 years, we have helped thousands of enterprises around the globe manage the end-to-end delivery of IT and business services while kicking their employee experiences up a few notches.
Network administrator
Banking industry
Company size: USD 1B-3B
Senior system administrator
Courier industry
Company size: USD 3B-10B
CIO
Professional services industry
Company size: USD 50M-250M
Helpdesk officer
State and local government industry
Company size: Gov't/PS/ED
System team lead
Transportation services industry
Company size: USD 500M-1B
Director of IT
Retail industry
Company size: USD 50M-250M
Gartner, Magic Quadrant for IT Service Management Platforms, 31st October 2022, Rich Doheny, Chris Matchett, Siddharth Shankar Shetty
Gartner, Critical Capabilities for IT Service Management Platforms, By Chris Matchett, Siddharth Shetty, Rich Doheny, 1 November 2022
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document.
Gartner and Magic Quadrant are registered trademarks of Gartner,Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.