See every infrastructure change sync to your CMDB automatically

Give your team a single source of truth for every CI, dependency, and infrastructure relationship, synced into your ITSM platform without any manual effort.

See every infrastructure change sync to your CMDB automatically

Feature overview

What if your CMDB updated itself every time your infrastructure changed? OpManager Nexus does exactly that, with automated CMDB discovery that syncs every change to your ITSM platform every 10 minutes, keeping every configuration item (CI)—including servers, network devices, applications, and services—always accurate.

See also

Supported IT service management tools

Always accurate

A complete, accurate picture of every IT asset

  • Every server, network device, application, and service is automatically discovered and added as a CI with details like OS type, IP address, and server information.
  • When monitors are added, updated, or removed, CIs are updated within 10 minutes, maintaining CMDB accuracy with no stale records.
  • Link CIs to incident tickets, giving technicians monitor status, outage details, and CI information directly on the ticket.
A complete, accurate picture of every IT asset
Everything connected

See exactly how your infrastructure connects

  • Spot every affected application, app server, and connected component the moment an incident hits, with CI dependency mapping syncing all service map relationships to your CMDB.
  • Keep your change management CMDB current with Layer 2 map relationships syncing every network dependency before a change is approved.
  • Prevent CI orphaning after any restructure, with parent-child relationships syncing automatically so your team always has a complete infrastructure map.
See exactly how your infrastructure connects
Works anywhere

One integration that fits your ITSM platform

  • Get native CMDB sync across ServiceNow, ServiceDesk Plus Cloud, and ServiceDesk Plus MSP Cloud without touching your existing setup or workflows.
  • Run a clean CMDB sync workflow without alert noise, using Do Not Notify to keep irrelevant notifications from reaching your team.
  • Map your CI data precisely to your ITSM table structure with a customizable JSON mapper and prebuilt defaults, so you are productive from day one.
One integration that fits your ITSM platform
Scale effortlessly

Deliver accurate, per-customer CMDB data at scale

  • Manage every customer CMDB from a single OpManager Nexus account by mapping each ServiceDesk Plus MSP Cloud portal to the corresponding customer.
  • Eliminate manual data pushes entirely, with configuration data syncing automatically into each customer's portal, reclaiming hours your team used to spend weekly.
  • Keep every customer's CI data completely isolated with one-to-one portal mapping, so your reputation stays protected.
Deliver accurate, per-customer CMDB data at scale

FAQs

What is CMDB integration, and why does my team need it?

A CMDB stores details about every server, network device, application, and service in your IT environment. When infrastructure changes, that data becomes outdated quickly if updated manually. OpManager Nexus automatically syncs those changes to your CMDB, so your team always works with accurate CI data, free from stale records and ghost assets.

Where does the CMDB live, in OpManager Nexus or my ITSM platform?

The CMDB resides within your ITSM platform, ServiceNow, or ServiceDesk Plus. OpManager Nexus monitors your infrastructure and pushes CI updates to your CMDB, so your CMDB always reflects your live infrastructure without any manual intervention.

Do we need to change anything in our existing ServiceNow setup?

No. Whether you use ServiceNow, ServiceDesk Plus Cloud, or ServiceDesk Plus MSP Cloud, CMDB sync is enabled through a credential profile and JSON mapper configuration within OpManager Nexus. Your existing instance configuration, workflows, and table structure remain completely untouched.

Can MSPs maintain separate CMDBs for different customers?

Yes. OpManager Nexus supports one-to-one portal mapping for ServiceDesk Plus MSP Cloud. Each customer's CI data flows into their own dedicated portal, completely isolated from other accounts, while everything is managed from a single OpManager Nexus account.

Is CMDB integration available in the free trial?

Yes. The 30-day free trial includes full access to CMDB integration. For plan-specific details on which tier includes this feature, visit our pricing page or contact our team directly.

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