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ServiceDesk Plus Cloud CI sync

OpManager Plus's integration with ServiceDesk Plus cloud allows you to log the alerts from OpManager Plus as tickets in ServiceDesk Plus Cloud. This helps you relay the alert to the concerned technician at the earliest, thereby helping you remediate faults at the earliest. Click here to learn how to integrate OpManager Plus with ServiceDesk Plus Cloud.

Following are the device types and the respective fields that will be synced from OpManager Plus to ServiceDesk Plus Cloud.

Workstation

  • IP Address
  • Display Name
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Poll Using
  • Service Tag
  • Serial Number
  • Status
  • HardDisk Size
  • RAM Size

Router

  • IP Address
  • DisplayName
  • DNS Name
  • System Description
  • Vendor
  • Type
  • Uplink Dependency
  • Monitoring Protocol
  • Serial Number
  • Status
  • RAM

Switch

  • IP Address
  • Display Name
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Status

DomainController

  • IP Address
  • DisplayName
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Status
  • Monitoring Protocol
  • HardDisk Size
  • RAM

Server

  • IP Address
  • Display Name
  • DNS Name
  • Type
  • System Description
  • Manufacturer
  • Uplink Dependency
  • Monitoring Protocol
  • Service Tag
  • Serial Number
  • Status
  • RAM Size
  • HardDisk Size

LoadBalancer

  • IP Address
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol

Firewall

  • IP Address
  • Display Name
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Service Tag
  • Serial Number
  • Status
  • RAM Size
  • HardDisk Size

Printer

  • IP Address
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Service Tag
  • Serial Number

FCSwitch

  • IP Address
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Service Tag
  • Manufacturer
  • Model
  • Product Description
  • Serial Number

PDU

  • IP Address
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Service Tag
  • Serial Number
  • HardDisk Size
  • Ram Size

Storage

  • IP Address
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Service Tag
  • Serial Number

RAID

  • IP Address
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Service Tag
  • Serial Number
  • Manufacturer
  • Model
  • Product Description
  • Serial Number

Tape Library

  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Service Tag
  • Manufacturer
  • Model
  • Product Description
  • Serial Number

UCS

  • IP Address
  • Display Name
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Monitoring Protocol
  • Status
  • Uplink dependency
  • Ram
  • harddisk size

UPS

  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Service Tag
  • Serial Number

WanAccelerator

  • IP Address
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Service Tag
  • Serial Number
  • hardDiskSize
  • ramSize

HyperV Host

  • Entity Name
  • Vendor
  • Version
  • Hardware Vendor
  • Logical Processors
  • Number of NICs
  • CPU Cores
  • CPU Model
  • Average CPU Speed(MHZ)
  • Power State

HyperV-Vm

  • Entity Name
  • Host Name
  • OS Name
  • Power State
  • No of CPU
  • No of VDisks
  • No Of NIC
  • Memory
  • Memory reservation(MB)
  • CPU Limit(MHz)
  • CPU Reservation(MHz)

Nutanix Cluster

  • IP Address
  • Display Name
  • Total No Vms
  • Type
  • UUID
  • No Of Disk
  • No Of StorageContainer
  • Monitored VMs
  • AOS Version
  • NCC Version
  • Storage Capacity (GB)
  • No Of Host
  • Redundancy Factor

Nutanix Server

  • IP Address
  • Display Name
  • Hypervisor
  • Cluster Name
  • Disk Capacity (GB)
  • Total VMs
  • Memory (GB)
  • CPU Model
  • CPU Cores
  • UUID
  • Total Disks

Nutanix VM

  • IP Address
  • Display Name
  • Entity Name
  • Is VM Controller
  • Cluster Name
  • OS NAME
  • Host Name
  • Power State
  • Disk Capacity (GB)
  • Memory Reserved capacity
  • Memory (GB)
  • vCPUs

VMware-VM

  • Entity Name
  • UUID
  • Host
  • vCenter Server
  • Power State
  • Connection State
  • CPU speed
  • Memory Overhead
  • Memory
  • CPU

VMWare

  • Entity Name
  • Vendor Name
  • Build Info
  • OS Type
  • Hardware vendor
  • CPU Model
  • CPU Cores
  • Hardware Model
  • CPU Speed
  • Memory Capacity (MB)
  • Total Vms
  • Number of NICs
  • Number of HBAs
  • Connection State

vCentre

  • Entity Name
  • UUID
  • Host
  • vCenter Server
  • Power State
  • Connection State
  • CPU speed

Xen Server

  • Is Master
  • Pool
  • Entity Name
  • Version
  • NIC Count
  • CPU Speed
  • CPU Model
  • Memory Capacity
  • CPU Cores

Xen VM

  • Entity Name
  • Host
  • Power State
  • NIC Count
  • Memory
  • No of CPU
  • UUID
  • Memory Overhead
  • Tool Status

Unknown

  • IP Address
  • Display Name
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Status
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