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ServiceDesk Plus OP asset sync

Following are the device types and the respective fields that will be synced from OpManager Plus to ServiceDesk Plus OP.

Wireless

  • IP Address
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Status
  • Custom fields

Server / Workstation / DomainController

  • IP Address
  • Type
  • DNS Name
  • System Description
  • RAM Size
  • No of Interfaces
  • Uplink Dependency
  • Monitoring Protocol
  • Manufacturer
  • Service Tag
  • Serial Number
  • Vendors
  • Harddisk Size
  • Custom fields

UCS

  • IP Address
  • DNS Name
  • Vendor
  • Monitoring Protocol
  • Status
  • Ethernet ports
  • FEX (Fabric Extender)
  • Chassis Server
  • Rack Mount Servers
  • Processor Unit
  • Adaptor Unit
  • IO Module (Input/Output Module)
  • Service Profile
  • Chassis
  • Fan Modules
  • Fabric Interconnects
  • Custom fields

WirelessLANController

  • IP Address
  • DNS Name
  • System Description
  • Vendor
  • Monitoring Protocol
  • Serial Number
  • Status
  • MAC Address
  • Hardware version
  • Software version
  • Max AP
  • MAX Clients
  • SSIDs
  • Access Points
  • Rogue SSIDs
  • Clients
  • Custom fields

WirelessAccessPoint

  • IP Address
  • DNS Name
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Status
  • MAC address
  • Channels
  • WLC
  • Custom fields

SDN

  • IP Address
  • DNS Name
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Status
  • Fabric
  • Tenants
  • Endpoint Groups
  • Custom fields

TapeLibrary

  • IP Address
  • DNS Name
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Service Tag
  • Manufacturer
  • Model
  • Product Description
  • Serial Number
  • Custom fields

FCSwitch

  • IP Address
  • DNS Name
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Service Tag
  • Manufacturer
  • Product Description
  • Serial Number
  • Custom fields

LoadBalancer

  • IP Address
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Custom fields

Router/Switch

  • IP Address
  • DNS Name
  • Type
  • Vendor
  • No. of Interfaces
  • Uplink Dependency
  • Monitoring Protocol
  • Manufacturer
  • Service Tag
  • Serial Number
  • System Description
  • No. of. VLAN's
  • System Location
  • Contact Person
  • End of support date
  • Login details
  • Custom fields

RAID

  • IP Address
  • DNS Name
  • Vendor
  • Manufacturer
  • Product Description
  • Serial Number
  • Status
  • Firmware Version
  • System capacity
  • Configured Capacity
  • Used Capacity
  • Free Capacity
  • Drive Count
  • Custom fields

Firewall / UPS / Printer

  • IP Address
  • DNS Name
  • Type
  • System Description
  • Vendor
  • No. of. Interfaces
  • Uplink Dependency
  • Monitoring Protocol
  • Manufacturer
  • Service Tag
  • Serial Number
  • Custom fields

Storage

  • IP Address
  • DNS Name
  • Type
  • System Description
  • Vendor
  • Uplink Dependency
  • Monitoring Protocol
  • Service Tag
  • Serial Number
  • Hard Disk Size
  • RAM Size
  • Custom fields

WAN / IoT / Meraki / Unknown / PDU / IPMI

  • IP Address
  • DNS Name
  • Type
  • System Description
  • Vendor
  • No. of Interfaces
  • Uplink dependency
  • Monitoring Protocol
  • Service Tag
  • Serial Number
  • Custom fields

Custom category

  • Parent category device fields and custom fields have been synced
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