Elevate your modern IT stack with Zia-powered observability

With Zia, your team cuts through the noise, catches issues early, and resolves them in minutes, not hours.

Zia AI capabilities in OpManager Nexus

Feature overview

What if resolving IT incidents were as simple as asking a question? Get instant answers about alarms, outages, and reports without navigating to multiple pages. Auto-remediate issues the moment an alert is triggered, parse complex logs without manual effort, and build custom monitoring plugins for anything your stack runs—all from a single prompt. Do less manual work and get faster resolutions.

Diagnose alarms | Unlock insights | Investigate outages | Generate scripts | Create plugins

See also
DIAGNOSE ALARMS

Diagnose alarms instantly without switching dashboards

  • Ask which monitors are noisy, which alarms keep recurring, and what's likely causing them—straight from the Alarms page.
  • Get the live status of any monitor instantly. Tag it in your prompt, and Zia will respond on the spot with everything your team needs.
  • Not receiving alerts? Zia tells you exactly why, whether due to exhausted SMS credits or a misconfigured profile, in a single response.
Zia diagnosing alarms in OpManager Nexus
UNLOCK INSIGHTS

Extract report insights without touching a filter

  • Get a complete view of availability, SLA compliance, and business impacts—all in a single response.
  • Identify risks and performance trends instantly across your IT environment so teams can focus on strategy instead of status tracking.
  • Generate executive-ready reports with a single prompt, turning hours of manual reporting into seconds.
Zia unlocking insights in OpManager Nexus
INVESTIGATE OUTAGES

Know what broke and why instantly with Zia

  • Ask Zia for the monitors with the longest outages, the most frequent failures, and their primary causes, without manual filtering.
  • Spot recurring outage patterns as Zia correlates downtime with traffic spikes and infrastructure events, automatically surfacing recommendations.
  • Pull the full outage history for any monitor by its name in a single prompt; for example, "Give a summary of outages by the reason ."
Zia investigating outages in OpManager Nexus
GENERATE SCRIPTS

Build your 1st line of defense with a single prompt

  • When an alert is triggered, don't wait for a manual fix. Describe the action in plain language, and Zia will generate a deployment-ready script instantly for your IT automation template.
  • Stop manually decoding complex logs. Paste a sample entry, and Zia will analyze it to generate a ready-to-use log parsing pattern automatically.
  • Zia fits into your IT automation workflow to speed up issue resolution.
Zia generating scripts in OpManager Nexus
CREATE PLUGINS

Monitor anything your stack runs, without writing code

  • Every stack has something unique. Describe what you need to monitor, and Zia will generate a custom plugin script instantly.
  • Any team member can extend monitoring coverage on their own. Zia writes the script in the language they choose —no developer dependency.
  • From internal apps and custom APIs to legacy systems, close every monitoring gap with a single prompt.
Zia creating plugins in OpManager Nexus

FAQ

1. What is Zia AI in OpManager Nexus?

Zia is Zoho's AI-powered assistant built into OpManager Nexus to help IT teams resolve issues faster. It brings AIOps and observability together on a single platform, analyzing alarms, reports, and outages through a conversational chatbot and generating automation scripts, log parsing patterns, and custom plugins on demand.

2. How does Zia help with root cause analysis?

Zia analyzes your outage and alarm data to surface the primary causes, recurring patterns, and affected monitors in a single response.

3. What LLM does Zia use?

Zia integrates with leading AI models, including those from OpenAI, Microsoft Azure OpenAI, Anthropic, and Google Gemini, with flexible options for using your own API key or enterprise-grade, secure access.

4. What scripting languages does Zia support for custom plugin generation?

Zia supports multiple scripting languages for custom plugin generation, including Python, Shell, PowerShell, VBScript, Batch, and DLL, enabling teams to use the languages already used in their infrastructure.

5. Can I use Zia on mobile devices?

Yes. Zia is available in the Android and iOS mobile apps, letting you get insights, analyze root causes, and ask questions via text or voice from your mobile device.

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