Presented by
Product expert,
ManageEngine
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You're staring at three screens, and none of them have good news.
Screen one: Your CMDB is a mess. Last week's infrastructure changes are half-documented, dependencies are unclear, and now the compliance team needs a full audit report by Friday.
Screen two: A P1 incident ticket. "Application running slow." That's it. That's all you have. No context. No service map. No idea which systems are involved. Users are flooding the helpdesk. Management wants answers you don't have.
Screen three: 15 alerts flood your screen from an approved maintenance change. You rally the team, assuming the worst. Twenty minutes later—false alarm. Just routine maintenance. Time wasted. Energy burned. And worse: what if a real problem was hiding in that noise?
You're firefighting blind. This isn't just stressful. It's unsustainable. And the cost? Reduced service quality, slower delivery, and operational efficiency that keeps declining.
Join our webinar and discover how ManageEngine's unified full-stack monitoring solution tightly integrates with ServiceDesk Plus to eliminate the chaos—automatically keeping your CMDB accurate, transforming infrastructure alarms into context-rich incident tickets, and mapping service dependencies to fix issues fast.
Learn how automated discovery continuously identifies and syncs infrastructure assets with your CMDB—without manual effort. See how these CMDB CIs are then visualized as relationship maps across applications, servers, and network layers, enabling you to quickly pinpoint the impacted CI during critical incidents—without cross-team dependencies.
Learn how AI-driven monitoring anticipates infrastructure issues before they impact users. Discover how related events are grouped into one meaningful incident, converted into a context-rich ticket, and instantly assigned to the appropriate technician. Also, see how one-touch resolution workflows can be triggered right from the ticket interface, speeding up MTTR.
Discover how intelligent change awareness ensures planned maintenance doesn't generate false alarms, while unapproved activities are flagged immediately—keeping your service desk focused on genuine incidents.