Free webinar

ITOM + ITSM: A unified approach to incident, asset, and change management

May 22-2025

11-AM SGT | GMT | PST

Presented by

Visakh PS

Product expert

ManageEngine ITOM

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Why attend this webinar?

Struggling to keep your ITSM efficient and proactive? You’re not alone. Challenges like outdated CMDBs, slow incident response, poor asset visibility, alarm fatigue, and limited impact analysis can hinder service delivery—even with a strong ITSM tool.

The solution? Integrate your ITSM solution with an ITOM tool.

Join our exclusive webinar to learn how integrating an ITOM solution with ServiceDesk Plus enhances its capabilities and effectively addresses these challenges.

What you will gain

You'll learn how to:

Turn infrastructure alerts into actionable tickets, auto-assign them to the right technicians, and resolve incidents faster.
Keep your CMDB accurate and audit-ready with automated asset discovery and real-time synchronization.
Use asset dependency mapping to quickly identify and address the root cause of incidents, reducing MTTR.
Predict and prevent incidents using AI-driven features like alarm forecasting, adaptive thresholds, and alarm correlation.
Configure workflows to automatically log tickets in ServiceDesk Plus for any event and troubleshoot without manual intervention.
Minimize unnecessary alarms during planned maintenance with downtime scheduling, ensuring focused monitoring.