Managing technicians

Overview

Centralized Technician Management offers a centralized interface for administrators to manage technician accounts from a single console. This section details how you can view, edit, delete, and update multiple technician details from the product console.

Viewing and managing technician details

1. In your account, navigate to the Settings tab.
2. Under Admin Settings, select Technicians and Roles.

   

3. On the Manage Technicians page, click View Details for the desired technician.
   NOTE In the group view, individual technicians are listed under Product Authentication and AD Authentication, while users belonging to groups appear under their respective groups.

   

4. In the details window, click icon next to any assigned component to disable.

   

5. In the confirmation pop-up, click Yes to disable.

   

6. To re-enable, click the icon to reassign the component to the technician.

   

7. Click the delete icon next to the component you want to remove.
   NOTE Technicians created in Log360 can only be deleted after they have been removed as technicians from all the integrated components.

   

8. Confirm the deletion in the pop-up by clicking Yes.

   

9. Click the device group hyperlink (for example, 2 Device Group) to open a list of all device groups assigned to the technician.

   

10. The window displays each group and the devices within it. You can also use the Search Device field to locate a device by name.

    

11. Under Login History, click View History to see detailed records of the technician's login activity, including logon and logoff times.

    

12. You can also click the icon to locate devices by their IP address.

    

13. The Permission Inheritance column applies only to users belonging to a group or OU and indicates the specific group or OU from which their delegation, role, or permissions are inherited.
14. Click the icon to add or remove columns. Select the checkboxes for the columns you want to display, then click Apply to save your changes.

    

15. In the top right corner, click this icon to switch to group view, and this icon to switch to table view.

    

16. In the Manage Technicians page, use the icon in the top-left corner to find a technician by name.
17. Click the icon to narrow down the technician list.
18. In the first dropdown, select the attribute you want to filter by:
    • Name
    • Authentication Type
    • Log360 Roles
    • Object Type
    • Status

    

19. The available matching conditions vary based on the selected attribute:
    • Name: Equals, Not Equals, Contains, Not Contains, Starts With, Ends With
    • Authentication Type, Log360 Roles, Object Type, Status: Equals, Not Equals
20. In the next field, enter or select the desired criteria value.
21. To add more than one filter condition, click the icon and choose whether the additional condition should be applied using AND (both conditions must match) or OR (either condition can match).

    

22. To remove a condition, click the icon next to it.
23. Click Apply to filter the list of technicians based on your chosen criteria.

    

Editing technician settings

1. In the Manage Technicians page, hover over the technician's name and click the icon to modify the technician's settings.
   NOTE Changes to technician's roles, permissions, and delegations made directly in a child component's console will be synchronized with Log360. However, password changes are not synced.

   

2. In the Edit Technician page, make the required changes.
   NOTE If you add a new component to an existing technician, you must reset the password.
3. Click Update to save the changes.

   

4. To edit a group, hover over its name and click Edit.
   NOTE If a technician who belongs to an AD group is edited, they will be removed from that group and appear as an individual technician under AD Authentication in the grouped view.

   

5. In the Edit Technician page, make the required changes and click Update to save the changes.

Editing settings for multiple technicians

1. On the Manage Technicians page, select the checkboxes next to the technicians you want to edit.

   

2. Click the Manage drop-down menu.
3. From the menu, click Edit to update settings for multiple technicians.

   

4. Make the required changes to the selected technicians.
5. Click Update to apply the changes.

   

Enabling or disabling technicians

To disable technicians

1. On the Manage Technicians page, select the checkboxes next to the technicians you want to disable.
2. Click the Manage drop-down menu.
3. Select Disable from the list.

   

4. In the confirmation pop-up, click Yes to proceed.
   NOTE Disabled technicians cannot log in or perform any assigned actions until they are enabled again.

   

To enable technicians

1. On the Manage Technicians page, select the checkboxes next to the technicians you want to enable.
2. Click the Manage drop-down menu.
3. Select Enable from the list.

   

Deleting technicians

1. On the Manage Technicians page, select the checkboxes next to the technicians you want to delete.
   NOTE If an AD group is deleted, any technician who was part of that group will be converted to an individual technician and placed in the Others group.
2. Click the Manage drop-down menu.
3. Select Delete from the list.

   

4. In the confirmation pop-up, click Yes to proceed.
   NOTE You cannot delete default technicians or the currently logged-in user.

   

Read also

This page elaborated on viewing, editing, updating multiple technicians, enabling/disabling, and deleting technicians. For more related functionalities, refer to the following article:

• Creating and managing roles