How to monitor Microsoft 365

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Microsoft 365 admin center's Service Health Dashboard (SHD) shows the Microsoft 365 service health status. The absence of real-time alerts compels IT admins to keep an eye on the SHD to know about service outage, incident, and advisory that might occur any time.

With M365 Manager Plus by your side, you will never be in the dark about Microsoft 365 service outages and incidents. It monitors the health and performance of all the Microsoft 365 services 24x7, and sends out real-time email notification to the admin once a service outage, incident, or advisory is detected.

Monitor Microsoft 365 service health with M365 Manager Plus

M365 Manager Plus comes with some default monitoring profiles to monitor your entire Microsoft 365 infrastructure. You can also create your own monitoring profiles based on your requirements.

How to create a monitoring profile in M365 Manager Plus

  • Go to the Settings tab of M365 Manager Plus.
  • Choose Configuration → Monitoring Configuration → Monitoring Profiles from the left pane.
  • Click on dd New Profile.
  • Enter a Profile Name, and choose the Microsoft 365 Service and Category for which the profile is being created.
  • Select the Components to Monitor using the + button.
  • Write the Alert Message to be sent when an incident/advisory is detected.
  • Using the Advanced Configuration option, configure the email notification for this monitoring profile.
  • Under the Notification tab,
    • Select the Email alerts corresponding to this profile checkbox.
    • Select the notification template to be used.
    • Using the Notify On drop-down, select the event for which an email notification must be sent.
    • Using the Notify drop-down, select when the email notification must be sent.
    • Select the Include Event Details check box to include a detailed report on the event that triggers the notification.
    • Click on Save.
    • Microsoft 365 Health Notification

  • Under the Endpoint Settings tab,
    • In the Health Criteria section, configure the endpoint response time based on which incident or advisory should be determined.
    • In the Polling Frequency section, configure the number of times polling should be retried when the endpoint availability status changes from up to down, and down to up.
    • In the Polling Timeout section, configure how long the tool should wait to timeout a polling.
    • Microsoft 365 Endpoint Settings

  • Click on Save.

Read our latest blog on "Yet another Exchange Online incident: All about EX191574", to know all about the recent Exchange Online incident, and how M365 Manager Plus could've helped to lessen its consequences.

Read more about M365 Manager Plus' monitoring feature here.

Why businesses choose M365 Manager Plus?

What our customers say

  • We can now effectively reconcile which licenses we are using in the organization and assign the cost to the business unit. We were also able to identify a number of license changes that could be put in place that reduced our total Microsoft 365 spending.

    Timothy Ransom
    Group IT/IS manager at The Eclipse Group, United Arab Emirates

  • M365 Manager Plus is valuable to our future business and, most importantly, it allows me to keep improving the level of service we provide.

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    Sunstar Suisse S.A.

  • Our firm purchased ManageEngine M365 Manager Plus to help us protect our business from email-borne cyberthreats. We are absolutely satisfied with the features and ease of use. It has surpassed our expectations.

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    Security and risk management Gartner review

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