Microsoft 365 Support and Recovery Assistant (SaRA)

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This is the last part of the five-part series that explains indepth about the general sign-in issues (like entering incorrect passwords or forgetting user IDs and passwords) and Microsoft 365 account activation and recovery process. In this part, we will discuss about Microsoft 365’s Support and Recovery Assistant (SaRA), and also how M365 Manager Plus can simplify your Microsoft 365 administration.

Microsoft inventorizes all the common issues and complaints posed by the users and SaRA is the result of that. Microsoft 365’s Support and Recovery Assistant (SaRA) runs multiple tests to diagnose the cause of the issue and provides the best solutions. It fixes issues like Outlook logon errors, Microsoft setup errors and other general Exchange Online, Dynamics 365, OneDrive for Business issues. Microsoft 365’s Support and Recovery Assistant provides links to various useful and tested solutions and if the portal is not able find a solution it helps you to get in touch with Microsoft support technicians.

To use Microsoft 365’s Support and Recovery Assistant:

  • Download SaRA as exe file from the official Microsoft website.
  • Install and open the downloaded file.
  • Read the Microsoft Services Agreement, and then click I agree.
  • Select the application in which you have issues and click Next.
  • Choose the problem from the listed common issues and click Next.
  • Follow the directions the Microsoft Support and Recovery Assistant provides.



About M365 Manager Plus

M365 Manager Plus is a comprehensive Microsoft 365 reporting, management, monitoring, auditing, and alerting tool.It is your one-stop solution to manage all Microsoft 365 services such as OneDrive for Business, Azure Active Directory, Skype for Business, and Exchange Online. This tool offers state-of-the-art monitoring and alerting techniques and simplifies your Microsoft 365 analysis by providing insightful reports and audit logs.

Why M365 Manager Plus?

Reports with advanced features: Offers 700+ pre-configured reports with attribute and condition-based filters to get comprehensive information on your Microsoft 365 organization. The reports are also geolocation-enabled.

Historical data and storage: Generates reports with data older than 180 days. In native tool you can only retrieve data that are less than 180 days old. Also, the audit logs can also be stored for an indefinite period in M365 Manager Plus.

Customizable dashboard: Offers graphical and customizable dashboards to help you get a quick peek at the mail traffic summary, top email senders and receivers, client device usage, and more. These dashboards can also be embedded in any of your web pages to enable constant monitoring.

Report scheduler: Reports can be scheduled to be generated and emailed to the stakeholders at regular intervals. This reduces the arduous job of manual report generation.

Report exporting: Reports can be exported to PDF, XLSX, HTML, or CSV formats and saved in the local computer for future reference.

Secure delegation: Delegate the task of report generation to technicians and IT staffs without giving them elevated rights and access over Microsoft 365 objects. Create your own custom roles.

Virtual tenants: Create customizable virtual tenants, and delegate it to the technicians to perform help desk activities.

Templates and automation: Simplify Microsoft 365 management process by creating user templates for provisioning and automating other Microsoft 365 tasks.

Click here to know more about how M365 Manager Plus helps you simplify the complex Microsoft 365 tasks.

Why businesses choose M365 Manager Plus?

What our customers say

  • We can now effectively reconcile which licenses we are using in the organization and assign the cost to the business unit. We were also able to identify a number of license changes that could be put in place that reduced our total Microsoft 365 spending.

    Timothy Ransom
    Group IT/IS manager at The Eclipse Group, United Arab Emirates

  • M365 Manager Plus is valuable to our future business and, most importantly, it allows me to keep improving the level of service we provide.

    IT infrastructure manager
    Sunstar Suisse S.A.

  • Our firm purchased ManageEngine M365 Manager Plus to help us protect our business from email-borne cyberthreats. We are absolutely satisfied with the features and ease of use. It has surpassed our expectations.

    Insurance agent
    Security and risk management Gartner review

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