Set up Call Analytics in Teams

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Set up Call Analytics in Microsoft Teams

Call Analytics in Microsoft Teams helps troubleshoot call quality and connectivity issues experienced in a user's call. The complete call data for an inpidual can be obtained in the user's Call History tab. Call Analytics can also be managed by non-admin users. Assign the Teams communications support engineer role to non-admin users who need to access the full functionality of Call Analytics and the Teams communications support specialist role to non-admin users with limited access to troubleshoot calls. You can add building, site, and tenant information to Call Analytics by uploading a .csv or .tsv file. You can use the existing data file downloaded from the Call Quality Dashboard and upload it to Call Analytics. Using this information, Call Analytics can map IP addresses to physical locations to identify problematic hot spots. You can use the existing data file downloaded from the Call Quality Dashboard and upload it to Call Analytics.

To obtain Call Analytics reports:

  1. Go to the Microsoft Teams admin center.
  2. Navigate to the Users tab in the left pane.
  3. Search for the required user.
  4. Click on the Call History tab on the user details page to to see all the calls and meetings for that user in the last 30 days.

Manage Microsoft Teams with M365 Manager Plus.

M365 Manager Plus is a complete Microsoft 365 administrative solution that offers an extensive set of features to effortlessly manage Microsoft Teams from a single, user-friendly console.

Bulk management: Create, update and delete teams, channels, team members, team policies, and more, in bulk by importing a simple CSV file.

Detailed reporting: Gain deep insights into team sizes, user activity, device usage, and more, with pre-configured, comprehensive reports.

Granular auditing: Detect unusual activities or events by auditing team creation, user sign-ins, channel creation, and more.

24x7 monitoring: Ensure around-the-clock monitoring of Microsoft Teams' features and endpoints.

Instant alerting: Get instant alerts for critical events via email. Configure custom alert profiles for Microsoft Teams activities.

Task automation: Automate repetitive management tasks with customized automation policies to save time and enhance productivity.

Help desk delegation: Create custom help desk roles and delegate Teams management, auditing, and more, to non-admin users to reduce admin workload.

To know more about managing your Microsoft 365 environment using M365 Manager Plus, click here.

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