Service management in Microsoft Teams.
Service management includes monitoring day-day Teams endpoints, network, and operations to ensure high quality performance and reliable user experience. If your organization already has a service management plan in place for other Microsoft 365 applications which are integrated with Teams such as Exchange Online, SharePoint Online, etc., then you can augment the existing plan to cover Teams service management, which comprises of the following tasks and activities.
- Monitor service health.
- Manage network quality.
- Manage organizational change.
- Assess Teams usage.
- Ensure reliable performance.
- Manage endpoints.
- Assess user satisfaction.
- Manage Teams.
To know more about Teams service management, click here.
Manage Microsoft Teams with M365 Manager Plus.
Once the upgrade to Teams is complete, M365 Manager Plus can help you effectively manage your Teams environment. M365 Manager Plus is a complete Microsoft 365 administrative solution that offers an extensive set of features to effortlessly manage Microsoft Teams from a single, user-friendly console.
Bulk management: Create, update and delete teams, channels, team members, team policies, and more, in bulk by importing a simple CSV file.
Detailed reporting: Gain deep insights into team sizes, user activity, device usage, and more, with pre-configured, comprehensive reports.
Granular auditing: Detect unusual activities or events by auditing team creation, user sign-ins, channel creation, and more.
24x7 monitoring: Ensure around-the-clock monitoring of Microsoft Teams' features and endpoints.
Instant alerting: Get instant alerts for critical events via email. Configure custom alert profiles for Microsoft Teams activities.
Task automation: Automate repetitive management tasks with customized automation policies to save time and enhance productivity.
Help desk delegation: Create custom help desk roles and delegate Teams management, auditing, and more, to non-admin users to reduce admin workload.
To know more about managing your Microsoft 365 environment using M365 Manager Plus, click here.
