Organizations that manage a large number of devices, will need to execute actions on devices in bulk. Mobile Device Manager Plus MSP now allows admins to simultaneously execute specific actions on multiple devices.
Remote Restart
This command is to restart devices, and is currently supported for Supervised iOS devices running 10.3 or above, Samsung or non-Samsung devices running 7.0 or later, which have been provisioned as Device Owner, macOS, Windows, and Chrome OS devices.
Remote Shutdown
This command is to shutdown devices remotely, and is currently supported for iOS devices that are Supervised, and running on versions 10.3 and above, and for macOS devices.
Executing Remote Restart/Shutdown on Groups or Devices:
On the web console, navigate to Device Management > Groups and Devices.
Click on the required Groups or Devices tab.
Select the Group(s) or Device(s) which need to be restarted or switched off.
Click on Actions and select Remote Restart or Remote Shutdown from the dropdown.
Enter a reason for initiating the action on the device(s), which will be used later for auditing purposes.
Click on Remote Restart or Remote Shutdown to execute the action on the device(s).
Points to note:
Any ongoing activity on the devices will be disrupted when the command is executed on the devices.
Devices that do not support the Remote Restart or Remote Shutdown command will not be considered while executing the command. The remaining devices which support the command will be restarted.
If any commands from the MDM server are not executed on the device, verify if the device is connected to the Internet, and re-try the process.
Devices which do not support the Remote Restart or Remote Shutdown commands will not be listed under the total device count under the Actions column. MDM excludes these device while displaying the total number of devices that have been restarted/shutdown.
Any actions performed by the admin after the device has been restarted will be executed, once the user manually unlocks the device.
Any actions performed by the admin after the device is remotely shutdown, will be executed once the device is manually switched on and unlocked by the user.
While executing Remote Reststart or Remote Shutdonwn, you might come across the following server remarks:
Status displayed on the server
Remarks displayed on the server
Reason
Successful
Successfully executed the command on the device(s).
This remark is displayed once the action(s) initiated on the device(s) by the admin have been successfully executed.
Yet to apply
The command will be executed once the device comes online.
This remark is displayed when the action(s) initiated by the admin are not yet executed, but will be executed as soon as the device contacts the MDM server, or is connected to the Internet.
In Progress
Executing the command on the device.
This remark is displayed when the command is being executed on the device(s).
Suspended
The command could not be executed on the device as it was manually suspended.
The command could not be executed on the device, as a new command was initiated.
This remark is displayed when the admin suspends the command.
This remark is displayed when the admin initiates a the same command again on the device(s).
Failed
Failed to execute the command on the device. Retry the process, and if the issue persists, contact support.
This remark is displayed when the command does not get executed on the device(s), due to network issues/if the device(s) have not contacted the MDM server.
