Managing and securing a workforce with a remote fleet of endpoints and BYOD policies isn't an easy job at all. Kudos to the millions of IT admins who are constantly on it, with their heads riveted to the monitors, day in and day out. However, as the organizations grow, devices add up, and so does the complexity.

Furthermore, organizations must comply with certain industry regulations and standards to enhance business growth and build trust among their clientele. This is when they feel the need to gain increased visibility on the vast range of endpoints spread across the network.

Here's where lies the need for a Mobile Device Management (MDM) solution for enterprises. However, there are certain challenges in Mobile Device Management as well, that prevent organizations from freely implementing them or reaping their benefits.

This article encompasses the challenges in MDM and the ways to resolve them as well.

Mobile Device Management (MDM) - Overview

Mobile Device Management (MDM) is a security solution that monitors, manages, and secures mobile devices, laptops, workstations, and servers. This software is crucial for IT departments to help maintain endpoint security, streamline device management, and optimize employee productivity.

MDM solutions have multiple benefits when implemented correctly, starting with:

  • Streamlined device enrollment and configuration.
  • Enhanced security policy enforcement like encryption and remote wiping.
  • Simplified application management, including distribution, updating, and access control of corporate apps.
  • Preventing unauthorized access and data leakage with data protection.
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Key Challenges in Mobile Device Management for Organizations

Let us now understand the types of challenges that organizations face:

  • Diverse Platforms and Operating Systems

    Organizations use a variety of operating systems (iOS, Android, Windows), and various device platforms such as Windows, Linux, macOS, etc. This creates a complex management environment.

    Moreover, different versions of the operating system and limitations in hardware capabilities can cause compatibility issues, thereby complicating policy enforcement and device management.

    Solution: Implementing an MDM solution in your network that offers a broad range of support across various device types and operating systems can ensure that the above-mentioned challenges are addressed.

  • Resistance in User Adoption:

    t's not uncommon for employees to resist the implementation of MDM solutions, due to concerns about privacy or perceived loss of control. This can lead to confusion, frustration, and a dip in employee morale within the organization.

    Solution: The first step to resolve such confusion is to properly educate and train users on the benefits of MDM, and the levels of control it can have on their devices. Furthermore, IT teams can also involve employees during the implementation process.

  • Limitations in Network Connectivity and Bandwidth

    Like many other endpoint management and security solutions, MDM software too, relies on proper network connectivity to remotely management and secure the devices and enforce policies and configurations. This workflow is hampered by limited bandwidth or intermittent connectivity.

    Solution: Ensuring proper network connectivity and bandwidth is a prerequisite. Additionally, admins can also enable offline management for the endpoints that are spread in remote parts of the globe or face limited connectivity.

  • BYOD and COPE Complexity

    The rapid rise in Bring Your Own Device (BYOD) and Corporate-Owned, Personally Enabled (COPE) policies further add to the complexity of implementing MDM across the network. Segregating the personal and corporate data on these devices can be another added challenge.

    Solution: Containerizing the data under personal and corporate labels can help secure them. In addition, clear and well-defined policies for personal data usage should be explained to the end users, ensuring compliance with privacy regulations.

The above-mentioned challenges are the most faced when it comes to implementing MDM in a network. Additionally, other challenges, such as pricing and the learning curve can be mitigated with thorough research of the market.

Admins can also check out reviews of Gartner Peer Insights and other sites providing software reviews, know user inputs, and compare various solutions.

Troubleshooting Challenges in MDM with ManageEngine

ManageEngine Mobile Device Manager Plus is a comprehensive solution to manage and secure diverse mobile devices. This solution lets you seamlessly manage BYOD and corporate-owned with various features like zero-touch enrollment, containerization for data security, and other granular policy controls.

In terms of scalability, this tool scales up effortlessly with the on-premises or cloud-based availability, ensuring optimal performance and security. Try out a 30-day free trial of the solution to understand better.