Last updated: August 13, 2026
User Administration
This page provides an overview of the User Administration module in Mobile Device Manager Plus, designed to simplify IT resource management across large enterprises. It explains how to delegate web console access to technicians, managers, and department heads, and customize their accounts by role. The module covers adding technicians, creating role-based permission titles, defining device and group access levels, and standardizing user management organization-wide, organized into three key sections: User Management, Permissions, and Scope.
Managing multiple devices like mobile phones,tablets and desktops , which may range from Corporate owned, BYOD/ COPE,kiosks can be challenging, especially when they're mapped across different departments and individuals in a large enterprise spread across continents. Hence we have the User Administration module to simplify your workflow, streamline your IT resources (users) and synchronise responsibilities for enchanced efficiency.
User Administration lets you delegate different levels of resources in your IT Team like technicians, managers and Department heads to the Mobile Device manager Plus web console. Further you have the choice to customize their account according to their role and requirements.
Some of the features of User Administration are:
- Add or assign technicians as per your requirement,
- Create titles or roles with module specific permissions,
- Define the level of access across groups and devices,
- Standardize user management across your organisation.
For ease of understanding we've divided Mobile Device Manager User Administration into 3 sections:
Note: The User Administration module can be accessed under: Admin>Global Settings>User Administration
Frequently Asked Questions
- What is User Administration in ManageEngine MDM? User Administration in ManageEngine MDM lets administrators create and manage MDM console users, assign roles with specific permissions, set device scope, and delegate management responsibilities to multiple technicians.
- Can I create multiple administrator accounts in ManageEngine MDM? Yes. ManageEngine MDM supports multiple administrator accounts with different roles and device scopes, enabling distributed management across departments or geographic locations.
- How does role-based access work in ManageEngine MDM user administration? Each user in ManageEngine MDM is assigned a role that defines which modules and actions they can access. Combined with scope (which devices they can manage), this provides granular delegation of MDM tasks.