Exchange ActiveSync

You can configure Exchange ActiveSync for Non-Samsung devices running 5.0 or later versions, provisioned as Profile Owner/Device Owner and for all Samsung devices.

Learn more about configuring Exchange ActiveSync for Non-Samsung devices here.

Only devices running Android 5.0 or above can be provisioned as Profile Owner or Device Owner.

The domain name, user name, user principal name and host name used for conifiguring Exchange ActiveSync, are case-sensitive.
FEATURE DESCRIPTION SAMSUNG NON-SAMSUNG
CORE ANDROID PROFILE OWNER DEVICE OWNER
Account name (Samsung-only feature, supported from Android 4.0)

You can specify a name for your Exchange ActiveSync account, this name is not mandatory and used for reference

Exchange Host Type (Samsung-only feature, supported from Android 4.0)

Specify the type of the Exchange Server - whether it is Office 365 or Exchange On-Premise

Exchange Server (Supported from Android 4.0)

Specify the details of the Exchange Server. If Exchange Host Type is selected as Office 365, then Exchange Server is pre-filled as outlook.office365.com

CONFIGURATION DETAILS

User Principal Name(UPN) (Can be configured only if Exchange Host Type is selected as Office 365)

Specify the user principal name. This is usually the login name of the user, consisting of a user name and domain-based suffix. Use %upn% to fetch the UPN mapped to the device.

Identity certificate Specify the Identity Certificate to be used for EAS. If no certificate has been added yet, you can upload a certificate as well.
Configure Exchange Account for (Can be configured only if Exchange Host Type is selected as Exchange On-Premise) Specify whether EAS is to be configured for Single User or Multiple users.
Domain (Can be configured only if Exchange Host Type is selected as Exchange On-Premise and Configure Exchange account for is selected as 'Single User')(Supported from Android 4.0)

Enter the domain of the Exchange server. Use %domainname% to fetch the appropriate Domain Name mapped to the device.

User Name (Can be configured only if Exchange Host Type is selected as Exchange On-Premise and Configure Exchange account for is selected as 'Single User')(Supported from Android 4.0)

Specify the user name for the Exchange Account. Use %username% to fetch the appropriate User Name mapped to the device. It is recommended to use %upn% instead of %username% even for User Name, as using %upn% ensure domain and e-mail details need not be specified, as it fetched in the background.

(Supported from Android 4.0)
E-mail (Can be configured only if Exchange Host Type is selected as Exchange On-Premise and Configure Exchange account for is selected as 'Single User') (Supported from Android 4.0)

Specify the E-mail address of the user. Use %email%; to fetch the appropriate Email Address mapped to the device

Password (Can be configured only if Exchange Host Type is selected as Exchange On-Premise and Configure Exchange account for is selected as 'Single User')(Supported from Android 4.0)

Specify the user name

SETTINGS
Use SSL (Supported from Android 4.0)

Enabling this allows usage of SSL

Accept all certificate(s) (Samsung-only feature, supported from Android 4.0)

Enabling this allows usage of all the certificates

Set as default account (Samsung-only feature, supported from Android 4.0)

Set this account as default

ADVANCED SETTINGS
E-mail retrieval size (Samsung-only feature, supported from Android 4.0)

Specify the size allowed to retrieve mails

Allow users to modify account settings (Samsung-only feature, supported from Android 4.0)

You can choose to allow users to modify the settings

Allow forwarding mails (Samsung-only feature, supported from Android 4.0)

Enabling this will allow users to forward mails

Allow HTML format (Samsung-only feature, supported from Android 4.0)

If this is enabled, then users will be allowed to forward mails in HTML format

Allow incoming attachments Enabling this allow mails with incoming attachments. If this is disabled, then attachments can not be opened by the users
Signature

You can specify the default signature, which needs to be set for the account. You can also make use of dynamic variables to create a signature template that can be used by multiple users.

Notifications on incoming e-mails (Samsung-only feature, supported from Android 4.0)

Users will be notified, when mails are received

Vibrate (Samsung-only feature, supported from Android 4.0)

Vibration will be mode to notify incoming mails

SYNC SETTINGS
Sync (Samsung-only feature, supported from Android 4.0)

You can choose the type of data to be synced from the server, like mail, contacts, notes, calendar and Tasks

Partially Supported - Syncing Notes and Tasks is supported Partially Supported - Syncing Notes and Tasks is supported
Sync schedule (Samsung-only feature, supported from Android 4.0)

Specify the frequency for the sync to happen

Sync mails from

You can specify the days, based on which the sync will happen.

Sync calendar from (Samsung-only feature, supported from Android 4.0)

You can specify the days, based on which the sync will happen.

Sync while roaming

You can specify sync settings, when the device is in roaming

ADVANCED SYNC SETTINGS
Specify the frequency to sync data during Peak days
(Can be configured only if Advanced Sync Settings is selected)(Samsung-only feature, supported from Android 4.0)

You can specify when the syncing happens, on peak days.

Peak days
(Can be configured only if Advanced Sync Settings is selected)(Samsung-only feature, supported from Android 4.0)

You can specify the days, which should be considered as working/business days.

Peak hours
(Can be configured only if Advanced Sync Settings is selected)(Samsung-only feature, supported from Android 4.0)

Specify the working/business  hours, which should be considered as peak hours.

 

Dynamic Variables :

The below mentioned dynamic variables are retrieved from the data that has been provided while enrolling the device.

%email% - Email address will be filled in automatically to the appropriate user to whom the profile is associated.

%domainname% - Domain name will be filled in automatically to the appropriate user to whom the profile is associated.

 

All Exchange ActiveSync features mentioned above are also applicable for KNOX Containers.



If an Exchange account has been previously configured on the device, another account based on the MDM configuration gets addded to the device on successful profile association.


NOTE:Ensure that the maximum limit on the number of devices per mailbox is not breached while pushing Exchange Activesync profile.

Troubleshooting tips

I've changed passcode for the Exchange accounts of all users. But they're still able to access it as they've logged in previously. How do I ensure the user logs in with the new passcode?



The Exchange account configured via MDM is configured on the Gmail app instead of the default E-mail client present on the device


This occurs in case of Samsung devices running Android 8.0 or later versions enrolled with MDM through any enrollment method except via invites. In the specified set of devices, the default mail app is not a system app and thus can be removed by the user. To overcome this, Exchange configured via MDM gets associated with Gmail. However when devices are enrolled via invites, Exchange gets associated to the default Mail app present on the device.

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