As an IT administrator, you've probably come across issues such as malfunctioning devices, failed client installations, apps that just keep crashing, and so on. Chances are you've resorted to conventional troubleshooting methods, like e-mail, chat, or phone calls, in an attempt to resolve these issues.
But these methods are often time-consuming and tedious for admins, and there are high chances that the devices are being used at field work/or the users are non-technical. In such scenarios, the ideal solution is to remotely access these devices than use conventional troubleshooting methods. This helps in understanding the issues real-time and fixing them. It saves a lot of time for the IT admins and they needn't take the trouble of explaining to the users for fixing the issues. Mobile Device Manager Plus' remote troubleshoot lets IT admins remotely view or control devices and resolve issues in real-time, all from the comfort of one's desk.
In addition to remotely accessing the devices, MDM provides a means to execute important security commands via a remote chat. For instance, troubleshooting a Kiosk-provisioined device can be simplified by temporarily revoking Kiosk, fixing the issue, and then restoring Kiosk on the device.
To know how to configure remote troubleshoot, refer to this document.