This section comprises step-by-step instructions to complete certain frequently performed tasks. If you encounter any unanswered questions, reach out to us via mspcentral-support@manageengine.com, with the required log files.
For more details on product architecture, click here.
For getting started guide, click here.
How to configure the Distribution Server and Proxy settings for a Site?
The agents installed on endpoints within a site will contact the Distribution Server to get the information available to them and process the requests. This results in low bandwidth utilization as only one agent will contact the server periodically. Sites can be added from the MSP Central Admin page by Administrator. Once added, you can modify the site settings in the respective modules.
To configure a Distribution Server for a Site,
- Go to the Endpoints tab.
- Navigate to Agent > Remote Office.
- Select the desired Remote Office and choose Modify from Action column.
- Update the Distribution Server and Proxy settings as required.
To learn more on the details required to update distribution server and proxy settings, click here.
How to add a Requester in the Help Desk module?
Requesters are the users within a customer's organization who interact with the MSP by submitting the tickets or service requests. They can view their requests in the MSP Central client portal under the Help Desk module.
Requestors can be added from Admin -> Help Desk -> Users under Users & Permissions. Click on Add Requestor to add the Requester details.
To learn more about the fields needed to add a new requestor, click here.
How to enable Admin access for a user?
Users with admin access have elevated privileges across the platform, allowing them to perform administration actions on customers, sites, and users.
To enable admin access, navigate to Admin → General Settings → Users → Add User and enter the Name, Email, and Enable Admin access under Role and Scope.
For existing users, click Admin → Users → Select required user and click Modify under Action column. Enable the Admin access under Role and Scope and click Update.
How to associate a module and its role to a technician?
A Technician can be assigned to specific modules with customizable roles, and scopes.
- The MSP admin can assign technicians to the appropriate modules and roles based on their responsibilities. Custom roles can also be created within individual modules and associated at the platform level.
- Technicians will only have access to the modules they are associated with.
To add a Technician, navigate to Admin → General Settings → Users → Add User and enter the Name, Email, disable admin access, and then associate modules and its role under Module & Role option.
For more information on endpoints related queries, visit the endpoints how-to page.
For monitoring related queries, visit the monitoring how-to page.
For ITSM related queries, visit the helpdesk how-to page.
Your first impression matters; make onboarding your strongest start.
Endpoint Central MSP is a very stable product and works well for MSPs. For a service provider using this solution, onboarding and setting up client networks and endpoints becomes very easy.
-Jurgen Barbieur,
Senior Consultant, Auxility