How to configure ServiceDesk Plus integration in NCM?
Follow the steps given below to configure ServiceDesk Plus integrations in NCM:.
- Go to Settings > Integrations > ServiceDesk Plus
- Select Product Type : ServiceDesk Plus or ServiceDesk Plus - MSP
- Provide the Server Name, Port, User Name and Technician Key (also, Account Name and Site Name, if you've chosen ServiceDesk Plus - MSP)
- Enable Ticket Settings for the features for which you need trouble tickets
- Check the consent box in the bottom of the page
- Click Save