Get started the right way with assistance from
our onboarding experts.
One-on-one sessions with a dedicated onboarding expert
Quick and customized deployments as per your requirement
Capitalize on a faster deployment to gain value sooner
The initiation phase of the onboarding process where you will be contacted by one of our qualified onboarding experts. This session will be focused on understanding your network monitoring requirements, identifying your priorities and assessing your IT management goals.
Our experts will develop a detailed scope of implementation based on our understanding of your network's monitoring requirements. This plan will prioritize your requirements and achieve faster deployment to provide an accelerated return on your investment.
Our personalized deployment plan is executed step-by-step with installation assistance. Once the installation process is completed, the product is cutomized to ensure that it is working as per your expectation.
The product is tweaked with expert assistance to let you extract the most value out of our monitoring solution. This includes a review and feedback session with introduction to our online resources.
| Features | Standard Plan | Premium Plan |
|---|---|---|
| Supported Editions | ||
| Supported Editions | All paid editions | All paid editions |
| Subscription Model | ||
| Subscription Model | Annual | Annual |
| Telephone Support | ||
| Telephone Support | Yes | Yes |
| Live Chat Support | ||
| Live Chat Support | Yes | Yes |
| Dedicated Account Manager | ||
| Dedicated Account Manager | Yes | Yes |
| Onboarding Support | ||
| Onboarding Support | Yes | Yes |
| Web-based Training | ||
| Web-based Training | 2 sessions | 4 sessions |
| Health Check | ||
| Health Check | Monthly once; Twice a month for the first 2 months |
Monthly once; Twice a month for the first 4 months |
| Conventional Support Channel | ||
| Conventional Support Channel | Yes | Yes |
| Onsite Visits | ||
| Onsite Visits | 1 visit | 2 visits |
| Upgrade Assistance | ||
| Upgrade Assistance | Yes | Yes |