Most managed service providers (MSPs) cater to a vast number of diverse clientele, each with varying business requirements and needs. MSPs operating in the network management space in particular cater to clients with networks transcending across geographies, across multiple branch offices, and with data centers situated at remote sites. Managing such sparsely distributed clientele can be an expensive affair for MSPs owing to the towering operating, hardware, and maintenance expenses involved.
For MSPs offering network monitoring services, having a comprehensive network management tool with a multi-tenant architecture can help cut back on expenses, and manage multiple client networks concurrently from a single central console, regardless of how distributed and convoluted they may be.
The following are some of the ways an MSP can benefit from deploying a network management tool with a multi-tenant architecture:
OpManager MSP is a comprehensive network monitoring tool specially designed for MSPs. With OpManager MSP, you can monitor client networks for performance, health, and availability. OpManager MSP monitors devices from multiple vendors out of the box, is compatible with contemporary network technologies, and is designed to manage distributed networks with its probe-central architecture.
OpManager MSP's multi-tenant software architecture helps you handle the network operations of multiple clients concurrently and from a central console, too. Once you add customers and probes in the central server, you can immediately start discovering and monitoring the devices in your clients' networks. OpManager MSP eliminates the need to have a local administrator present at each client's site; you can manage all client networks remotely.
Multi-tenancy is achieved with OpManager MSP's probe-central architecture. To handle multiple clients concurrently, separate probes are deployed at each client site and are connected to the central server located at the operating center or NOC. The probe-central architecture eliminates the need of individual updates and configurations at every remote site, as the changes done in the central are reflected across all probes. OpManager MSP also pushes licenses to all probes from the central server.
OpManager MSP's multi-tenant support system enables you to:
After configuring the probe and customer details in the central server, you can immediately start with discovering devices from client networks. OpManager MSP's multi-tenant architecture lets you discover devices from the convenience of the central console. Using OpManager MSP, you can either discover devices manually or choose automated discovery options using which you can discover devices in bulk.
The multi-tenant architecture of OpManager MSP lets you monitor multiple client's networks for performance, availability, and health. Using SNMP/WMI, you can monitor crucial performance metrics for multi-vendor network devices, such as routers, switches, and servers.
You can associate performance monitors with devices, set baseline thresholds, and monitor for violations. Performance monitors can either be manually associated with devices or can be automatically associated upon discovery using device templates. OpManager MSP’s device snapshot page displays real-time device performance stats. If the default performance monitors don't suffice, you can add custom SNMP monitors once you obtain the SNMP MIBs from the vendor.
OpManager MSP's multi tenant architecture enables you to track the faults of all your clients concurrently or drill down into each customer's network faults, all from the central console. OpManager MSP detects all events and isolates the faults that could impact network performance.
Faults trigger alarms, which are color-coded based on severity. You can view all customer alarms in one place and can also filter alarms based on individual customers. OpManager MSP lets you acknowledge alarms to avoid checking the same alarm more than once, suppress alarms during scheduled maintenance, and escalate alarms to specific emails when they haven't been tended to or aren’t in a technician's scope. OpManager MSP can broadcast alarms via email, SMS, Slack notifications, and SNMP traps.
Hovering over multiple windows to monitor performance metrics can be tedious and, for an MSP, quite a handful. OpManager MSP's multi-tenant architecture lets you create customer-specific dashboards with which you can monitor all critical performance and health metrics from a single window. With over 70 widgets, the dashboards are highly customizable. OpManager MSP also lets you create network operations center (NOC) views that your technicians can use to get a bird’s-eye view of all your clients' network performance metrics from your NOC.