You can perform the following alert actions:
Acknowledge: This option is useful for the operators to pick up the problem and work on it. When you select an alarm and click on Acknowledge button on top the alarms list, the administrator/operator's name is populated in the technician's field.
Note: Alarms that are acknowledged can be excluded from being escalated by configuring accordingly the alarm escalation rule.
Unacknowledge: The assigned technician is removed and the alarm is back in the unassigned list.
Clear: You can click this to clear an alarm manually.
Delete: You can delete an alarm.
View History: Click on the alarm message to view the alarm details and event history.
Add Notes:You can add notes to the alarms to explain the steps you have followed to correct the fault or to give tips to the operator who is working on the fault. In the Alarm history page, click the Add Notes option.
Execute Workflow: You can execute a workflow to troubleshoot an alarm. Click on Execute Workflow in the Alarm Details page, and select the workflow. The workflow will be executed and the output will be added in the notes.
Test Actions: You can notify this alarm via any of the notification profiles created by you. Click on Test Actions in the Alarm Details page, and select the desired notification profile.
View Availability: You can view the availability history of the faulty device. Click on More link in Alarm Details page and select Availability.
Ping: You can ping the faulty device by clicking on the Ping icon from the top of the Alarm Details page.
Trace Route: You can trace route the faulty device by clicking on the Trace Route icon from the top of the Alarm Details page.
Unmanage: Alarms created for devices that are under maintenance can be can be avoided by moving the device to unmanaged state.
Click Actions> Select Unmanage from Alarm Details page.
Configure Notifications: You can configure a notification profile to the faulty devices. Click Actions> Configure Notifications from Alarm Details page.