If you have ServiceNow installed in your network, you can automatically log trouble tickets from OpManager for specific network faults. So, besides the provision to email, sms, or notify fault in other forms, you can also track the faults by logging trouble tickets to ServiceNow. This helps in issue tracking.
For logging the trouble ticket to ServiceNow correctly, you need to ensure the following:
Configure Server Settings
Following are the steps to configure the ServiceNow and OpManager Server settings: