Troubleshooting Google maps in OpManager

Listed below are the cause and solution for the most common issues in Google maps integrated with OpManager.

API key expiry 

API key expiry

Cause: Customers who have upgraded from the earlier versions (11600) of OpManager may face this issue. The old API key that was being used might have expired. A paid API key issued by Google is mandatory to leverage the functionalities of Google maps in OpManager.

Incorrect API key

Incorrect API key

Cause: The configured API key may be incorrect. OpManager uses Maps JavaScript API to integrate Google maps in OpManager.

How do I troubleshoot these issues?

Previously, the API key issued by Google were free, which is no longer available. Updating your current key with a new Google maps API key will resolve this issue. The maps API provided by Google has a restriction on the free-usage limit. The pricing model and usage restrictions are issued by Google and additional charges may also be levied. 

To update your Google maps API key and resolve the issue, 

  • Download the map.html file from here and replace it under <OpManager>/apiclient/fluidicv2 directory. Refresh the webclient and the original configuration page will now be restored.  
  • Purchase the latest version of Google's Maps JavaScript API and enter it in OpManager. Accept the terms and conditions to continue using Google maps in OpManager

How do I troubleshoot these issues?

Click here to know more about Google maps API in OpManager