How to Integrate OpManager with ServiceDesk Plus?
OpManager integrates with ManageEngine ServiceDesk (SDP) via API . This integration allows technicians to log critical alarms raised in OPM as tickets in ServiceDesk and track those tickets and maintain ITIL standards.
Steps to generate API key in SDP :
- Login to ServiceDesk Plus UI.
- Click on the username on the top right and select API Key Generation option.
- In the popup window Select the option Never Expires and then click Generate
- API key is now generated and you can copy the key to a notepad.