A typical IT service delivery involves smooth functioning of various infrastructure elements. In reality, these components are managed by different teams in IT using disparate management tools. As a result, when a fault strikes, individual tools assure security by claiming the entity within their scope was available and performing good at the time of problem. The outcome of such assurance is well known! I mean, the “IT Blame Game”. It not only causes a delay in spotting the root cause leading to increased resolution time, but also adversely impacts the business.
This whitepaper discusses the importance of having a single solution to manage your operations and the network.
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