Simplify Incident Management with OpManager TOPdesk Integration

Automatically create incidents from real-time alerts and eliminate manual ticket creation.

Seamless IT Service Management integration
Faster issue resolution
Real-time incident creation

Streamline network monitoring and IT service management with TOPdesk

Enhance IT efficiency with the Opmanager TOPdesk integration. Convert network alerts to incidents in TOPdesk to reduce manual effort, for faster incident response, and streamline IT service management. This integration helps fast-track troubleshooting with real-time monitoring.

OpManager's TOPdesk integration capabilities

Automatic incident creation and tracking

Configure the TOPdesk integration in OpManager to automatically convert alarms into incidents when devices go down or breach thresholds. The corresponding TOPdesk incident ID is logged in the Alarm's Notes tab, enabling instant visibility and lifecycle tracking.

Eliminate manual ticket logging
Track incidents without switching tools
Configurable incident creation

Streamline enterprise incident management

Network monitoring with effective IT service management to reduce manual processes and speed up incident resolution. With this ITSM integration, OpManager helps teams respond faster, streamline workflows, and minimize downtime through efficient incident management.

Automated incident workflows
Accelerated response times
Enhanced operational efficiency

Effortless field value synchronization

Tailor incident creation by mapping OpManager fields to TOPdesk. The integration allows newly added values in TOPdesk fields to be synchronized with the corresponding fields in the OpManager Notification Profile, eliminating the need for manual updates.

Custom field mapping
Sync newly added TOPdesk field values
Up-to-date notification profile values

Benefits of integrating OpManager with TOPdesk

Reduce manual effort

Avoid repetitive ticket creation by automatically converting OpManager alarms into TOPdesk incidents. When an alarm is reopened, you can choose to either reopen the existing incident or create a new one, helping streamline incident management while reducing manual effort.

Speed up incident resolution

Automatically send critical alerts from OpManager to TOPdesk whenever a device goes down or a threshold is breached. Instant incident creation helps service desk teams respond faster and keep downtime to a minimum.

Improve IT service efficiency

Provide IT service teams with complete alarm details when incidents are created, helping them prioritize issues, streamline workflows, and resolve incidents more effectively.

Contextual incident remediation

Connect network monitoring with IT service management to ensure every critical alert is tracked, improve collaboration between operations and support teams, and maintain end-to-end visibility throughout the incident lifecycle.

Why teams choose us

Purpose-built for IT operations teams who need depth without complexity.

Single-pane visibility

See every device, every metric, from one console.

10-minute setup

Auto-discovery and built-in templates get you monitoring fast.

Enterprise-grade scale

Proven at networks of 10K+ devices, 200+ vendors.

On-prem or cloud

Self-hosted or cloud — same product, same depth.

Frequently Asked Questions

Find answers to common questions about our platform and services.

No. OpManager provides a native TOPdesk integration that can be configured directly from the product without any hassle. Users can also configure TOPdesk via custom integrations.

OpManager can create incidents using mapped alarm information, including alarm details, device information, severity, priority, and other configured fields.

Yes! We support integrations with popular tools like Slack, Microsoft Teams, PagerDuty, ServiceNow,TOPdesk and many more through our REST API and built-in connectors.

Yes, our Enterprise plan includes 24/7 phone and email support. All plans include access to our knowledge base, community forums, and email support.