ManageEngine’s Approach to BSM “Lite” Brings a Business-Impact Perspective to Infrastructure Management without the Up-Front Expense or Long Implementations of Traditional BSM
AUSTIN, TX, September 22, 2009 - ManageEngine, makers of a globally renowned suite of cost effective network, systems, applications and security management software solutions, today announced the general availability of ManageEngine IT360, a highly capable, affordable and easy-to-use integrated business service management (BSM) solution. Beta customer feedback was key to the design of ManageEngine IT360, which illustrates the way in which the performance of servers, applications, network segments, and more, is impacting business operations.
ManageEngine IT360’s Business Dashboard interface displays the components that make up an organization’s network and the various business services those components support. Business Dashboards can be customized for specific job functions - from IT administrator up to CIO – with the level of detail displayed tailored for each role.
Feeding ManageEngine IT360’s Business Dashboard is an integrated suite of network, systems and applications management software. Often, administrators will manage their various hardware and software components as stand-alone entities, which creates silos of information and provides no insight into the way in which each component is working to support the business’ operations. ManageEngine IT360 breaks down these management barriers by providing a single, central management console through which the health, availability and performance of today’s heterogeneous computing environments can be monitored - including Windows, Linux and UNIX file servers; application servers; LAN and WAN segments; ERP systems; databases; mail servers; Java transactions; and other web-based services – and the level of support the computing environment is providing the business is understood.
ManageEngine IT360 goes a step further still by including an integrated ITIL ready Service Desk, which features automated trouble ticketing, complete with incident management, problem management, change management, a knowledge base, and more, reducing the complexity of workflows in production and making it easier for IT administrators to run effective operations. Ticket status is linked with individual business services in the individual dashboards.
"Our work over the course of the last seven years designing enterprise management software that is easier and more affordable allows us to today offer the comprehensive solution that is ManageEngine IT360 – taking Business Service Management to the masses," said Girish Mathrubootham, vice president, ManageEngine. "People want to know what is happening in their IT department and how that is affecting the business. But they don't want to spend a fortune or invest months implementing a solution that gives them the insight they’re looking for. We believe we have addressed the market's technology needs and budget concerns with this launch."
ManageEngine IT360 is available immediately for download from the ManageEngine website. A fully functional 60-day free trial is offered. Base pricing starts at $4,995. For more information, please visit https://www.manageengine.com/it360/.
ManageEngine is the leader in low-cost enterprise IT management software. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 35,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of ZOHO Corporation. For more information, please visit www.manageengine.com
Weber Shandwick, for ManageEngine