ManageEngine and PANACHE Partnership Creates New Japanese Sales and Marketing Channel for ManageEngine Helpdesk Solutions

Tokyo, Japan, December 8, 2009 – ManageEngine, makers of a globally renowned suite of cost effective network, systems, applications and security management software solutions, and PANACHE, an established Tokyo–based IT solutions provider, today announced a partnership in which PANACHE will raise awareness of, and sell, ManageEngine helpdesk applications to customers throughout Japan. The agreement announced today builds on an existing relationship between the two companies in which PANACHE already distributes a number of other ManageEngine IT operations management products.

ManageEngine offers a variety of affordable, effective, IT management software suites, which companies of all sizes use to ensure the performance, availability and security of their computing infrastructures. As part of its commitment to the Japanese market, ManageEngine is increasing its channel efforts, forming or expanding partnerships with successful resellers and distributors, such as PANACHE, to more rapidly reach a greater number of potential buyers.

The partnership between ManageEngine and PANACHE calls for the two companies to undertake a series of marketing, customer education and sales activities throughout Japan. PANACHE will put particular emphasis on selling ManageEngine ServiceDesk Plus and SupportCenter Plus products as the company aids customers in all phases of helpdesk operations, from those in the earliest stages of design, to those requiring additional tools and training as they work toward an ITIL implementation.

PANACHE itself adopted ManageEngine SupportCenter Plus as the company’s primary tool for their own helpdesk operations, using the application to provide support services to their customer base.

ManageEngine Helpdesk Products

ManageEngine is the market leader for low–cost enterprise IT management software. More than 36,000 organizations of various industries and sizes use ManageEngine products for managing their IT infrastructure. ManageEngine ServiceDesk Plus is web–based ITIL helpdesk software – used by in-house helpdesk organizations – offering integrated request management (trouble ticketing), asset management, purchase order management, contract management, self–service portal, knowledge base and more.

ManageEngine SupportCenter Plus is comprehensive helpdesk software that helps third–party service support providers to offer customer support and service at an affordable price. The ManageEngine suite provides an efficient and effective way to support and satisfy customers with such functions as integrated request management, self–service portal, knowledge base, SLA management, customer satisfaction surveys and more.


Since its foundation in 1993, PANACHE has been providing high–quality IT solutions to companies in the metropolitan area taking advantage of its twin strengths of IT and bilingual engineers. PANACHE has established itself as the market leader when it comes to IT and HR solutions for multinational companies. Services offered range from IT outsourcing, project management, IT training, Cisco IP phone sales, web application development and ASP⁄SaaS to temporary staffing. While many IT service providers and software companies focus on large–scale equipment and services as their core IT solutions, the principle of PANACHE is the distribution of "the maximum benefit from the minimum investment" solutions. After becoming part of the BBS–Business Brain Showa–Ota–group in 2008, PANACHE has been working to further increase efficiency and profitability of their customers.

About ManageEngine

ManageEngine is the leader in low–cost enterprise IT management software. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 36,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of ZOHO Corporation. For more information, please visit

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Greg Wise
Weber Shandwick, for ManageEngine

Alex D Paul Rabidass
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