ManageEngine ADManager Plus Enhances Its Helpdesk Delegation Model to Support Complete Enterprise Management

Administrators can now use a single helpdesk technician to carry out multiple directory tasks across domains

AUSTIN, TX, December 7, 2009 – ManageEngine, makers of a globally renowned suite of cost effective network, systems, security and applications management software solutions, today announced the latest release of ManageEngine ADManager Plus, a Windows Active Directory Management and Reporting Solution, which now supports complete enterprise-wide helpdesk delegation. The new enterprise-wide delegation feature allows administrators to extend management capabilities by assigning multiple, complex directory management tasks to a trusted group of helpdesk technicians.

Previously, administrators using ADManager Plus could delegate just one role-per-helpdesk technician across domains, which meant an administrator had to assign each task to a different individual helpdesk technician and that technician could then execute that one task across domains. But now, with the new delegation feature announced today, ADManager Plus allows helpdesk technicians to perform multiple tasks across domains, thus making helpdesk management far simpler for the administrator.

Allowing helpdesk technicians to make a number of changes across multiple domains does not reduce the control and security that administrators have over their Active Directory implementations. With the new version of ManageEngine AD Manager Plus, administrators can restrict the access of a helpdesk technician to particular groups, ensuring more critical groups cannot inadvertently be harmed. Further, this software release also includes template-based helpdesk control, ensuring a delegated task is carried out in a specific, pre-defined way, and restricting the access of helpdesk technicians to particular templates only as allowed by the administrator.

"ADManager Plus has helped us define access limits for users and also monitor their actions; a critical activity for any financial enterprise like us," said Zolt an Faluvegi, Vice President, MSCI Barra, a provider of investment decision support tools to investment institutions worldwide.

"One advantage of using ADManager Plus is that the technician’s rights are assigned only within the product and do not translate into the same rights within Active Directory itself," said Manikandan Thangaraj, product manager, ManageEngine ADManager Plus. "Like our previous releases, it does not modify or override access rights in the native Active Directory. It is also easy to track each and every change a helpdesk technician initiates."

Pricing and Availability:

ManageEngine ADManager Plus is available now for download from the ManageEngine website at Pricing starts at US$495 for 1 Domain (Unrestricted Objects) with 2 help desk Technicians. A 30-day trial with full functionality is also available for evaluation.

About ManageEngine

ManageEngine is the leader in low–cost enterprise IT management software. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk & ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than 36,000 organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of ZOHO Corporation. For more information, please visit

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Weber Shandwick, for ManageEngine

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